William Land Email and Phone Number

- Resolve customer related issues both hardware and software.- Train customers in correct usage of systems and specific software.- Complete assigned helpdesk ticket.- Assist in developing and maintaining a Disaster Backup and Recovery Plan.- Monitor job flow across multi-tier systems.- Ensure all computer systems are patched in accordance with Department of Defense and Army regulations, PCI-DSS, and NIST 800-53 standards.- Ensure the availability of all MetLife TRICARE computer applications.- Control and maintain multi-operating system servers through hardware and software.- Develop documentation of supported systems for customers.- Enforce DOD, NIST, PCI-DSS security policies in regards to computer usage and Personal Identifiable Information.- Assist in developing project plans for upgrading servers and workstations.- Brief senior IT personnel and superiors on any IT related discrepancies.- Lead administrator on Windows Server 2008r2.- Lead systems engineer for build-out of MetLife TRICARE SBU.- Lead Active Directory Administrator for MetLife TRICARE SBU.- Lead DBAR administrator for MetLife TRICARE SBU.- McAfee, Snort IDS, LogRhythm, Vormetric, VMWare Administrator, with assigned additional duties in other Metlife SBUs.- Desktop configuration and support technician.- Assist with network configuration

- Resolve customer related issues both hardware and software.- Train customers in correct usage of systems and specific software.- Complete assigned helpdesk tickets from users in building and those throughout the state.- Assist in developing and maintaining a Continuity of Operations Plan.- Monitor job flow across multi-tier systems.- Process military payroll to Defense Finance and Accounting Service.- Ensure all computer systems are patched in accordance with Department of Defense and Army regulations.- Ensure the availability of all USP&FO computer applications- Control and maintain multi-operating system servers through hardware and software.- Develop documentation of supported systems for customers- Enforce DoD security policies in regards to computer usage and Personal Identifiable Information.- Assist in developing project plans for upgrading servers and workstations.- Brief senior IT personnel and superiors on any IT related discrepancies.- Lead administrator on Windows Server 2003 to Windows Server 2008 conversion.- Lead administrator on Windows Vista to Windows 7 conversion.- Lead administrator on server / systems backups.

- Troubleshooting, analyzing, and solving a variety of automation problems on multi-hardware/ software platforms- Serve as a technical specialist on all automated systems utilized in the National Guard throughout the state.- Participate in beta testing to verify all hardware/ software meet desktop and network security standards.- Capture, maintain, and track all warranty data for all fielded systems. - Provide familiarization training to users of new equipment and software as required.