Communicate with internal teams regarding key project plans, commitments, and essential changes including project requirements, schedule updates, scope changes, and process QA plans.Responsible for the Release Management lifecycle and coordination of the various production aspects for projects benefiting users and customers. These efforts will include the formation and tracking of timelines in and out of departmental tools, the delegation of departmental resources for technical project efforts, and the formation of processes for maintaining quality & improving automation and scalability across the portfolio of solutions. Responsible for planning projects, forecasting time and resource requirements, coordinating staff availability, and reviewing progress and deliverables for engineering efforts.Serve as the department Scrum Master and lead the scheduling & tracking of designs, modifications, coding, and implementations of new or modified business application programs.Maintain/uphold a release repository/source to manage key information like build and release procedures, notification lists, and dependencies.Advise management of options for developing or modifying an existing system or purchasing and modifying a commercially available system. Gather requirements from end users for developing requirements documentation for assigned projects and will work with Technical Writing resources to document customer-impacting development projects based on their opportunity value & priority.

• Configure wired and wireless networking equipment including but not limited to switches, routers, access points, and controllers for both wide area networks (WAN) and local area networks (LAN).• Identify the causes of networking problems, using diagnostic testing software and equipment.• Install new hardware or software systems or components, ensuring integration with existing network systems.• Troubleshoot network or connectivity problems for users or user groups.• Test repaired items to ensure proper operation.• Provide telephone support related to networking or connectivity issues.• Lead a small team and assign workflow regarding wired and wireless network configurations.• Review and revise network diagrams and documentation provided by the Wireless Network Engineers to ensure accuracy and that all company standards are adhered to.

Review and provide up to date information to management regarding the call statistics, internal, and external quality reports along with any other requested information on a daily bases for use when meeting with clients. Preformed audits to ensure that all associates were meeting the required Federal and State guidelines as required for the job.

Act as lead for a team of 8-15 members as they assisted with providing remote assistance to people having difficulties with Mortgage payments. Took any call escalations as needed and provided bi-monthly reviews of call quality and up-training. During this time frame I also acted as an assistant trainer for 6 months.