William Landram Email and Phone Number
William Landram work email
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William Landram personal email
Highly experienced service desk / client support server engineer, analyst, with leadership and supervisor experience. I have been working in the IT field for over 20 years, ranging from the days of DOS 6.2 to Windows Server 2022. I amalso familiar with mobile technology such as iOS, Android, and Windows Mobile. I am looking to advance my career, and strive for greater things as I continue my career path as asenior level support specialist, or server infrastructure engineer in a virtual environment via vmWare, and Azure./
Dsn Group
View- Website:
- dsngroup.net
- Employees:
- 111
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It Support System EngineerDsn Group Mar 2024 - PresentHoffman Estates, Il
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Client Support Server Engineer L1Ensono Aug 2019 - Jul 2023Downers Grove, Illinois, United StatesPromoted from Service Desk Analyst, to Server EngineerWork on incidents created via monitoring tool in Service NowIdentify, troubleshoot, resolve, and discuss server related and performance issues with clients regarding critical infrastructure. Support Windows and Linux Servers. Create, and perform changes on critical servers in a virtualized environment.Utilize change control ITIL processManage vmWare virtual servers. Collaaborate with other teams and other engineers to resolve situations in a timely mannerPerform work alongside the client and other teams on bridge calls. -
Client Support Engineer L1Ensono Aug 2019 - Jul 2023Downers Grove, IlManage server instrastructure in a vmWare / Azure environment. Work with both Windows and Linux ServersPerform ChangesPerform complex troubleshooting including on high priority issues. Write Technical DocumentationTrain Service Desk and New Engineers
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Senior Service Desk AnalystInsight Dec 2009 - Oct 2018Hanover Park, IlProvide Level 1 / 2 support for multiple clients. Work with multiple ticketing systems, and instrastructures. Support WIndows, Mac OS, Android, iOS. Provide supporet for health care industry. work with 3rd parties to support hosted offerings. Provide email and web security support. Write technical documentation for training.Provide training to staff as needed. Provision and De-provison accounts based on contract requirements for Cloud offerings. Maintain high level of Quality Assurance at all times. Act as Subject Matter Expert on several different offerings. -
Senior Service Desk AnalystInsight Dec 2009 - Oct 2018Hanover Park, IlProvide Tier 1 and Tier 2 End User support to various clients. Act as SME on Cloud SaaS offerings as single point of contact.in mnay cases. Provide Phone, and Email support Install Software and drivers. Manage printersManage user accounts in Active directory including Group Policy Objects. Support MS Office, Office 365, and inTune for PC, Mac, Android, and iOSTroubleshoot mobile devices, phones, and tablets. Write training materialDocument work in CASD, Service Now, and Remedy
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Technical Support ContractorSelf Employed Jan 2009 - Dec 2009Diagnose and Repair Home user o Business computer issues. Perform Roll-out projects. Install LAN and Wireless equipmentInstall software and hardware. Build custom PC's.
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Technical Support AnalystCorestaff / Ulta Sep 2008 - Jan 2009Supported point-of-sales hardware, software, networks mobile devices, wireless, Cisco equipment.Trained technicians on use and support of proprietary applications and Remedy 7.Wrote technical and training documentation for the Remedy Knowledge Base.Monitored work of other technicians and handled any escalations of complicated issues.
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Desktop Support And Network TechnicianGlobal Builders, Inc. Feb 2008 - Aug 2008Setup and maintain an Active Directory using a local domain. Maintenance activities included the addition, removal, and modification of user accounts and group policy objects.Created and modified e-mail and document templates. Installed, upgraded, configured, and maintained computer hardware and peripherals.Provided phone and desk-side support for all staff including executives.
William Landram Skills
William Landram Education Details
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Argo Community High SchoolComputer Technology
Frequently Asked Questions about William Landram
What company does William Landram work for?
William Landram works for Dsn Group
What is William Landram's role at the current company?
William Landram's current role is IT Support System Engineer.
What is William Landram's email address?
William Landram's email address is wi****@****ght.com
What schools did William Landram attend?
William Landram attended Argo Community High School.
What skills is William Landram known for?
William Landram has skills like Networking, Cisco Systems Products, Wireless Technologies, Bmc Remedy, Active Directory, Computer Hardware, Windows 7, Technical Support, Computer Repair.
Who are William Landram's colleagues?
William Landram's colleagues are Maria Fatima, Priya Ganesan, Muktar Aman, Ali Auzar, Tintrim Keano, Matius Runu, Nadia Vandenbussche.
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