• Manage hardware and software technical support for ~550 users, five computer labs, and nine employees.• Lead all significant technology initiatives, including deployment of new tech, planning, budgets, and staffing.• Oversee training, troubleshooting, PC and Mac computers, printers, active directories, and ancillary technology.• Manage competing priorities, effectively deploying employees to meet most urgent needs. • Liaise with administration and faculty to identify and meet all technology needs for university special event. • Developed policies and standards for hardware and software deployment, staff training, and technology support.• Created cybersecurity protocols, remote-work system procedures, and user security training and testing.• Awarded outstanding service award from Arts and Sciences faculty.• Managed the successful relocation of faculty and staff during several building renovations.

• Managed desktop support for eight computer labs and ~5,000 students, staff, and faculty. • Liaised with faculty and administration on policy, education, and application-based technology needs.• Created policies and procedures for helpdesk, including ticketing, tracking, and proactive deployment.• Coordinated redeployment/installation, repairs, and technical support to meet department/user schedules.

• Provided help desk and computer support to companies in various industries throughout New England.• Configured and installed hardware, software, network printers, and other technology.• While working as an on-site contractor for TEKSystems, managed computer upgrades of 500 computers.• Oversaw imaging, testing, troubleshooting, configuration, software installation, and disposal of old workstations.• Managed deployment schedule, HIPPA data compliance for old hard drives, and documentation.

• Responsible for installation, upgrading, troubleshooting, store personnel training, and service maintenance of Image Vault digital video surveillance equipment throughout New England, and southern New York• Ran phone cable and tied into PBX box• Installed and programmed Voice/Fax/Modem call processors and connected them to phone box• Responsible for installation, upgrading, troubleshooting, store personnel training, and service maintenance of Verifone Ruby point of sale equipment for convenience stores throughout New England, and southern New York• Responsible of installation, troubleshooting, and service maintenance of different peripheral components including cash drawers, scanners, pin pads, customer display, dedicated hose controller, cameras, monitors, and UPS• Set up store network in convenience stores including installing and configuring routers, mounting server rack, and running cable to ATM machine, switch, back office computer, phone box, DVR, and registers.• Completed site surveys before all installs including checking electrical voltage through use of an onograph, checking equipment placement, and checking software requirements • Ran all necessary cable including Cat 5/data, phone, and siamese/video

• Responsible for bottom-line profit and loss and all daily operations in a high-volume retail establishment• Managed over 50 employees during the off season and over 120 employees during the busy season, with responsibility for interviewing, hiring, training, scheduling, evaluation, and termination as necessary• Duties included sales forecasting and tracking; collection of delinquent payments; financial record keeping and reporting; balancing registers; all banking procedures; Ordering/purchasing materials, supplies and services. Maintaining inventory and controlling costs