William Lang Email & Phone Number

Glasgow, Scotland, United Kingdom

Within this role I provided support to the All inclusive LGBTQ+ Rugby Team, Glasgow Raptors. I help the club in sourcing sponsors and funding to ensure the club can run efficiently and be able to meet its commitments and be able to ensure our members can participate in Rugby as sport is for everyone.

London, United Kingdom

Provided exceptional customer service to passengers, ensuring their comfort and safety during flightsDemonstrated leadership skills by leading new cabin crew members and coordinating the team during emergency situationsMaintained a clean and safe working environment, adhering to health and safety regulationsManaged cash transactions and inventory, ensuring accuracy and securityMaintained positive relationships with passengers from diverse backgrounds, earning high customer satisfaction scoresAttending a pre-flight briefing. The crew are also informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs Carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board Welcoming passengers on board and directing them to their seats informing passengers of the aircraft safety procedures and ensuring Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; Giving first aid where necessary Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board Completing paperwork, including writing a flight report And also adhering to any new policies or revisions made by the company or CAA to keep in line with the law.

Manchester, United Kingdom

My duties and responsibilities within the Grill are:• Uphold high standards set by the company manual as well as to try and exceed them• Maintain high cleaning standards• Effectively communicate with management and the kitchen brigade • Ensure that all booking were correct and to amend if incorrect• Organise special events for customers • All cash sales were processed correctly• Have up to date knowledge of the food and wine

Glasgow, United Kingdom

My duties and responsibilities within the Grill on the Corner are:• To train all new hired staff members for 2 weeks on the company, how the restrauant operates, and ensuring they have full knowledge of procedures/protocols before being allowed onto the floor full time.• Ensuring all staff members are fully trained in company procedures and protocols • Having all staff members complete online courses to ensure that they have full knowledge of Health & Safety procedures and laws • Ensuring all staff members have full knowledge of menu's, policy changes within the company and any changes within law • Liaising with management to ensure smooth running of the restaurant and bar, and raising any issues that the restaurant and bar may have i.e. staff complaints, stocking issues. • That all paper work is up to date and completed for management and the monthly Health Checks made by head office. • As well as the duties and responsibilities as the server position seen in prior postion at Grill on New York street.

Manchester, United Kingdom

My duties and responsibilities within the Grill are:• Uphold high standards set by the company manual as well as to try and exceed them• Maintain high cleaning standards• Effectively communicate with management and the kitchen brigade • Ensure that all booking were correct and to amend if incorrect• Organise special events for customers • All cash sales were processed correctly• Have up to date knowledge of the food and wine

Glasgow, United Kingdom

My duties and responsibilities within Barclays were:• Ensure the day to day running of conference facilities, • Arrange working lunches & fine dining events,• Stock control, stock ordering, and accounting, • Liaise with the front of house supervisor on daily and monthly events. • Maintaining the high standards & procedures that Barclays have put in place to ensure that their clients are receiving excellent service• Direct phone calls & emails to the appropriate place, making bookings on the Condeco/ARC operating system • Ensure the conference rooms were cleaned, fully stocked and the maintenance issues were reported.

Glasgow, United Kingdom

My responsibilities and duties within 29 were • Ensure the guests experiences within the establishment were meet and exceeded • That all company policies and procedures are followed correctly and that they kept at a high standard. • Serve guests with a high standard but within an informal setting to make them feel relaxed. • Dealing with V.I.P's and large parties • Involved making sure that the bills were correct and processed correctly• Working with management to ensure the company runs smoothly and is operating correctly

Sydney, Australia

My responsibilities and duties within Sidebar were • Customers get their drinks quickly and correctly and in a polite manner • Ensure that the bar was fully stocked with all the correct drinks and mixers• Ensure that the drinking laws were enforced and complied with• To clean and fully stock the store room and take out old stock• To break down the bar after closing hours: clean tables, floor, and seats to locking up of chill cabinets • Make up cocktails.

Higher National Certificate, Social Sciences, Distinction

Currently within my first year of Social Work with Open University, and hoping to progress my career as a Social Worker.

Higher National Diploma In Hospitality Managment, Hospitality Administration/Management

Activities and Societies: Event organising Internships within Hotel Groups

High School, Gcse'S

Activities and Societies: Rugby Food TechnologyEnglish: C Science: D Mathematics’: C English Literature: C ICT: Pass French: D Sociology.