William Lavigne Email and Phone Number

The Arizona Rangers State Public Information Officer (State PIO) is the spokesperson for the Arizona Rangers Headquarters. As a member of the Headquarters Staff, the State PIO establishes relationships with news outlets and government agencies throughout the State of Arizona. The State PIO manages incoming media requests, composes press releases; creates publications, marketing material, radio and television spots and Public Service Announcements as needed.

The role of the State Professional Standards Officer is to conduct objective, thorough and unbiased investigations when Arizona Ranger misconduct is alleged or reported to the State level.The State Professional Standards Officer (SPSO) will chair any assigned State Board of Inquiry (BOI). The SPSO has an obligation to review or investigate any observed or presented allegation of Arizona Ranger misconduct whether a Ranger is on-duty or off-duty if applicable to the Arizona Rangers Governing Documents including the Code of Ethics and Code of Conduct policy.

The Company Internal Affairs Officer is responsible for all company level investigations as well as handling background investigations of new applicants.

Headquartered in Chandler, AZ, Displays and Signage is a privately held wholesale promotional products supplier serving the Marketing and Advertising Industry. We offer a broad portfolio of innovative cost effective marketing, advertising, event and display products.I am your go to account manager here to ensure that your customers needs are met by assisting you to win the business they bring to you! I strive to provide both you and your customers a "white glove" experience with each and every interaction. Thank you for trusting me with providing you the best products and pricing for your customers! **Displays and signage is for ASI, SAGE, PPAI distributors, sign companies and advertising agencies only.

Responsible for account management for medium to largecorporation size accounts in their TEM (Telecom Expense Management) and EMM(Enterprise Mobility Management) and ensured that their fleets and employees wereprovided with the right products to effectively complete their jobs. I provided VP andC level support and assistance to our key accounts and was a level of escalation for anyissues that arise above our normal support assets. I worked closely with multiple largeaccounts with monthly spends exceeding 1 million dollars, and provided daily evaluationand support to our points of contact at these companies to ensure smooth and flawlessuse of their communication devices. I provided monthly key matrix assessments toclients to validate the worth of our services and management of their accounts. I alsoevaluated the needs and wants of the customer daily and recommended new and moreeffective products to ensure a positive and productive solution for their end users. Allsales goals assigned were constantly met and exceeded and I continued to bring in newbusiness through both current customer referrals outside leads.

Handled inbound customer service and technical support inquiries. Ona daily basis I responded to an assortment of issues including but not limited to billinginquiries and errors, equipment issues, new orders and customer complaints. I alsohandled escalation calls which were a level of customer service above the first level whencalling in. In these calls I worked to provide a solution for the customer’s issue thatwould satisfy the customer and be the best business decision for Verizon Wireless inrespect to smart business. I was evaluated as a “leading” performer on all performanceevaluations

Responsible for handling complex customer request andcomplaints as they pertained to their accounts with Bank of America. On a daily basis Ihandled opening new customer accounts and provided the customer with the best suitedproducts for their needs. I also filled in as a back-up to the teller side of the bank androutinely performed teller functions which included cash handling and accountmaintenance and was the Vault Teller which required being responsible for all currencymaintained in the banking center. During this period I also managed 12 banking centeremployees providing written and verbal work evaluations as well as creating andmaintaining employees’ schedules.

Responsible for installations of both cable and high-speed internet in the homesand businesses for the customers of Cox Communications. Daily, I performed troublecalls related to the cable and internet services that Cox Communications provides andworked in customer’s homes and businesses alone and unsupervised throughout the day.During my employment I received the recognition of being in the “600” Club for Salesand the “AIM” Club for superior customer service and work productivity. I consistentlymet and exceeded all sales, quality and customer service goals provided.

As the Special Services Supervisor I was responsible for the customer complaints andfront end operations of the store. I also oversaw the special order program and the salesof build on-site buildings. I attended many offsite sales training classes for vendorspecific products and returned that education to my store to increase sales. During mytenure I directly supervised five full and three part-time employees and served as a backupfront end Head Cashier and key carrying manager. As part of the store managementteam I was directly responsible for the overall customer experience within the storerelating to both customers and employees. I was frequently called upon to manageother departments during their absence and filled in for senior management whilepositions were vacant.