Manages and maintains network and telecommunications technologies and architecture in the operation of major data, voice and cellular communications networks. Supports one or more of the following specialized communications processes or technologies: Wireless, Remote Access, Firewall, Cellular, Routing, Switching, Load Balancing, Network Services, Internet Protocol v4 and v6, Quality of Service (QoS), Voice over IP (VoIP), Video Conferencing, and Radio Spectrum Management.

I serve as an Individual Contributor alongside our directors, team members, volunteers and investors by building relationships across the organization to understand clients’ needs and assist with solutions and resources to transform their lives.

Assist the Homeless is building life skills and surviving on their own in third own dwelling.Thank God for the Opportunity to see another man strive and successed.

As an Engagement Manager, I managed the relationship with the client throughout the project duration and acting as the main point of contact between client and vendor organization.

As A Fiber Network Technician Supervisor, I was responsible for a team of 89 FiOS Technicians. My assigned duties were scheduling, counseling, and guidance on Frontier Systems and Networks.

The Escalation Manager (EM) is responsible for owning case related customer escalations and driving them to expeditious resolution. This individual contributor position requires a strong leader able to execute on customer relationship management, technical resource identification, tactical escalation execution, reactive escalations management and cross-functional coordination.

Responsible for assessing new business opportunities and integrating wins in the Managed Network Solutions Operations environment. Responsibilities include:• Handling field inquires about Managed Network Solutions Operations • Analyzing customer requirements and answering Impact Assessments• Handling Request for Proposals• Supporting pre-sales for EMEA, EDS wholesale, security operations and government markets

Responsible for performance management of managed customer networks.Responsibilities included:• Provided performance reporting, analysis and recommendations to ensure that the managed network met customer business needs• Provided interface with customer service center management,MCI marketing representatives, MCI Advanced WAN Management Service customers to ensure timely closures of Virtual network problems• Wrote, formatted and reviewed report data from Concord and other performance management tools such as Visual Networks• Identified network trends, investigated exceptions, provided out-of-cycle reporting and assisted other departments as necessary• Represented the Managed Network Services Operations in transactionswith other MCI organizations

Responsible for managing the activities of 10-12 floor engineers to ensure the effective operation of customer networks. Responsibilities included:• Interfaced directly with customers and participated on service calls with account teams and customers• Developed and maintaining standard operating procedure for implementation of a centralized troubleshooting concept• Initiate managerial involvement by escalating with internal and external organization

Responsible for serving as a team member of the Customer Support Team to manage the customer’s network according to the contract. Responsibilities included:• Ensured that networks were implemented according to the design specifications.• Ensured that complete documentation was provided to support the troubleshooting issues associated with each site

Responsible for testing and troubleshooting all physical and logical layers between Frame or ATM networks or directly connected ports. Also worked with Product development, Engineering and IT groups on new products being developed.

Responsible for the remote repair and maintenance of customer affecting issues for telecommunications services and associated circuitry per specifications and operational procedures in a remote test center.

Responsible for installing PC’s, mini-computer and all associated communications equipment for facilities in all states east of Mississippi. Responsibilities included:• Installed all analog and digital Communications Facilities and all Network monitoring and management systems• Installed Front End Processors, Matrix Switches, Modems, Series/1, System/88, Protocol Converters, Terminals, MUX’s, CSU’s, Patch Panels, Frame Wiring

Responsible for providing timely, accurate and quality operation of telecommunications systems in support of mission criteria and national strategic affairs. Responsibilities included:• Operated NAVMACS (V-1) and (V-2), UHF/HF, secure voice, fleet broadcasting, cryptographic and associated teletypes, printers and sub-systems equipment and peripherals• Obtained Top Secret Clearance