William Lee Email & Phone Number

Clayton, Victoria, Australia

Tottenham, Victoria, Australia

Tottenham, Victoria, Australia

Managed Group IT infrastructure and applications in a 24/7 food processing production and Coles Retail Ready environment. Provided system administration and on-call support to multiple Windows Server Active Directory environments and Red Hat Linux.Managed service desk support for end-user desktops, laptops and mobile devices including Windows 7/10 and Mac OSX for 150 users at 4 locations.Demonstrated experience in overseeing delivery of major IT projects including system… Show more Managed Group IT infrastructure and applications in a 24/7 food processing production and Coles Retail Ready environment. Provided system administration and on-call support to multiple Windows Server Active Directory environments and Red Hat Linux.Managed service desk support for end-user desktops, laptops and mobile devices including Windows 7/10 and Mac OSX for 150 users at 4 locations.Demonstrated experience in overseeing delivery of major IT projects including system updates, upgrades, migrations and outages.Managed relationships with 3rd party software providers to design, implement and co-ordinate projects to ERP applications, accounting software, touchscreen interfaces, EDI e-commerce systems and company website.Developed SQL Server database queries for daily KPIs and data analysis tools. Have developed scripts to allow data automation between ERP software and Excel spreadsheet macros.Implemented defences against ransomware and cyber threats using cloud-based networking technologies such as Fortigate, Trend Micro and Webroot Anywhere.Managed third party service providers to provide maintenance and support for IT logistics and business systems such as touch screens, label printing, RF barcode scanning, CCTV, security access control, mobile phones and company website.Centralised Knowledge base and documentation, record management, asset management into registers to improve business decision-making in the IT department. Demonstrated ability to run technical and non-technical procedures for IT processes to application user walkthroughs.Managed budgets, expenditures and service repair register for ICT infrastructure requirements. Reviewed software licenses, contracts and service level agreements for IT hardware. Show less

Wantirna South, Australia

Managed 1st to 3rd level support for IT infrastructure at head office and branch office. Provided system administration for 50 end-users in a Windows Server Active Directory environment. Also provided support for Citrix XenApp desktop virtualisation for branch office and remote users.Liaison with software development agency to enhance the Dynamics NAV enterprise resource planning (ERP) database. Improved production planning and accurate inventory reporting with ongoing software reviews… Show more Managed 1st to 3rd level support for IT infrastructure at head office and branch office. Provided system administration for 50 end-users in a Windows Server Active Directory environment. Also provided support for Citrix XenApp desktop virtualisation for branch office and remote users.Liaison with software development agency to enhance the Dynamics NAV enterprise resource planning (ERP) database. Improved production planning and accurate inventory reporting with ongoing software reviews using change management processes.Liaison with vendors to implement enterprise-level infrastructure such as Citrix server virtualisation, Cisco network devices and UPS to maximise network uptime.Liaison with Quality Assurance to automate processes with IT systems, aligned with Acceptance Testing, Continuous Improvement and Usability Analysis. Centralised internal communications and data management using the company intranet, programmed in ASP and Access SQL. Show less

Southbank, Australia

Provided 2nd and 3rd level technical support for UNIX midrange server environments such as Sun Solaris and HP-UX.Proactively implemented Root Cause Analysis and LEAN approach.Resolved network backup issues, utilising HP Data Protector, EMC Networker and VERITAS NetBackup. Liaison with on-site media operations and third party vendor support on device and media issues.Provided incident and service management including problem and change. Provided telephone and email… Show more Provided 2nd and 3rd level technical support for UNIX midrange server environments such as Sun Solaris and HP-UX.Proactively implemented Root Cause Analysis and LEAN approach.Resolved network backup issues, utilising HP Data Protector, EMC Networker and VERITAS NetBackup. Liaison with on-site media operations and third party vendor support on device and media issues.Provided incident and service management including problem and change. Provided telephone and email helpdesk support and escalation to appropriate support teams.Mentored team members on problem approach and resolution, technical issues and management procedures.Documented and reviewed written procedures of common tasks and business processes. Optimised team response to problem resolution and Service-Level Agreements.Managed administration and support for users and group access and printing services. Show less

Carnegie, Australia

Provided IT consultancy and on-site technical support for Windows Server environments at head office and nursing homes. Provided user training and documented IT procedures and systems.

Clayton, Australia

Liaison with design agency to rebuild the retail website and the implementation of a web content management system to centralise communications between head office, franchise members and suppliers. Successfully set up and managed access to online facility for 50 suppliers.Liaison with Marketing to maintain online product catalogue and web content for the retail website.Streamlined and improved administration and technology-related processes and systems at head office. Documented… Show more Liaison with design agency to rebuild the retail website and the implementation of a web content management system to centralise communications between head office, franchise members and suppliers. Successfully set up and managed access to online facility for 50 suppliers.Liaison with Marketing to maintain online product catalogue and web content for the retail website.Streamlined and improved administration and technology-related processes and systems at head office. Documented internal and how-to procedures on administration processes and online facilities for members and suppliers.Provided telephone and email helpdesk support for franchise members with their technology requirements and computer issues. Successfully set up and managed e-mail accounts for 80 members. Show less

Clayton, Australia

Liaison with National Sales Manager to analyse product marketing and price management in the Automotive Aftermarket B2B market.

Bachelor Of Business, Business Information Systems

Itil V4 Foundation

Secondary College