William Leonhart Email & Phone Number

Beaufort, SC, US

United States

• Manages daily operations, guaranteeing efficiency and high levels of customer satisfaction. Develops and implements training programs to enhance team performance, focusing on customer service excellence and operational.
• Resolved customer complaints and escalations, applying problem-solving skills to ensure positive outcomes and maintain brand reputation.
• Ensured compliance with company policies and procedures, as well as health and safety regulations, to maintain a safe and welcoming environment for customers and staff.
• Cultivated strong relationships with customers, leveraging feedback to inform service enhancements and exceed customer expectations.
• Mentored a team of store Team Members, achieving improvement in employee retention and a significant boost in team morale.

Fort Worth, Texas, United States

• Directed all aspects of operations, proficiently managing and fulfilling roles in both front and back of the house, while optimizing productivity and reducing labor costs. Worked closely with staff and management to.
• Played a critical role in the flawless execution of multiple Grand Openings nationwide, ensuring consistent brand excellence at each new location.
• Led the creation and implementation of a new organizational structure and Director program, resulting in the promotion of seven leaders and strengthening the leadership framework within the company.
• Established and executed a comprehensive succession plan, successfully identifying and mentoring internal talent to secure a strong pipeline of future leaders.
• Promoted a culture of exceptional hospitality by building strong relationships, setting a high standard of work ethic, and consistently reinforcing the Operator’s vision.

San Angelo, Texas, United States

• Handled all facilities and equipment issues by ensuring timely repairs or replacements. Supervised a comprehensive vendor and contractor call list and upheld a clear responsibility matrix between Chick-fil-A, Inc., and.
• Improved response times and reduced operational disruptions during peak business hours by optimizing facility and equipment processes.
• Fostered strong relationships with team members and guests, promoting a welcoming environment and consistently delivering outstanding guest experiences, including coordinating catering for school events and Friday.
• Took proactive measures during a severe water main break in San Angelo, TX, by arranging and delivering clean water to the Chick-fil-A location from an alternative source, ensuring the restaurant could operate while.

San Angelo, Texas, United States

• Achievements: Found a more cost-effective and spacious location for the church to meet and guided the church through the move in January 2018, adopted new By-Laws for the church in August 2018, and led the church to.
• Preach, teach, counsel, conduct home and hospital visitations, and preside over all church services.
• Prepare and deliver lectures and sermons targeted toward all age groups and backgrounds.
• Facilitate fellowship opportunities, preside over business meetings, and arbitrate disagreements.
• Coordinate and host multiple annual conferences.

Goodfellow AFB, TX.

• Organized and executed base-wide events, demonstrating organizational and logistical expertise by managing fund requests, coordinating volunteers, and preparing detailed Action Reviews for continuous improvement..
• Coordinated and supervised a record 120 volunteers from multiple military branches at the Crossroads Ministry Center, the largest of its kind, effectively managing their contributions and maximizing the success of.
• Grew volunteer force by 30% by strengthening collaboration and referrals through relationship building during tenure.
• Maintained strict security and accountability for all government property within the facility.
• Played a key role in fostering community spirit, enhancing morale and unity among military personnel, creating a sense of culture, and promoting a cohesive and supportive environment.

San Angelo, Texas, United States

• Delivered guardianship services to incapacitated individuals. Kept detailed records of interactions with wards, direct care staff, and state agencies. Provided personalized and compassionate case management.
• Functioned as a key advocate for clients, navigating complex systems to secure necessary services and support.
• Oversaw trust fund administration and handled all legal documentation, including drafting Annual Reports and managing consents, showcasing strong organizational and financial skills.
• Fostered open and transparent communication with clients, keeping them updated on case developments, addressing concerns promptly, and building trust and confidence.

Fort Worth, Texas, United States

• Focused on dimensional inspections, programming, visual inspections, and checking back paperwork.
• Audited and scanned all documentation for receiving inspections.
• Inspected and signed off on all product at every phase of production, from receiving to final.
• Used specialized equipment including optical comparator, visual imaging machines, and metal plating x-ray machines.

Fort Worth, Texas, United States

• Oversee a team of Team Leaders and Team Members throughout their shifts, maneuvering each to optimize efficiency so that operations run smoothly and guests’ needs are being met.
• Know and competently fill all positions in both the front and back of house while overseeing every aspect of operations and streamlining both our productivity and our labor cost.
• Build relationships, promote hospitality, set an example of a strong work ethic, and reinforce the Operator’s vision of achieving excellence in everything we do.

Seagoville, Texas, United States

• Duties included patient care, maintenance and cleanliness of military ambulances, retaining of basic soldier skills and continued education in the medical field.
• Helped set up and operate a medical/surgical ward at Landstuhl Regional Medical Center, Germany, at the beginning of Operation Iraqi Freedom, from 2003 to 2004.
• Participated in an inter-camp ground ambulance mission in Kuwait, in support of Operations Iraqi Freedom and Enduring Freedom, from 2008 to 2009.