William Levert Email & Phone Number

Kirkland, WA, US

- Collaborate with sales resource to address prospect inquiries expeditiously to ensure a seamless lead, opportunity to customer engagement. - Provide ongoing support during demo “pre-sales” state including providing usage information/statistics to sales or prospect in full alignment with sales team showcasing usage and performance of Webbing service.- Act.

- Spearhead and guide a high-performing team of Customer Success Managers, offering unwavering support, insightful mentorship, and strategic direction.- Formulate and execute comprehensive strategies aimed at elevating customer satisfaction and bolstering retention rates, driving the organization towards sustained success.- Forge strong partnerships with.

- Implemented effective project management methodologies (Agile, Scrum, Waterfall), tools, and best practices to increase project efficiency while mitigating risks for our largest Commercial, Government Local, State, and Federal customer base. - Managed large-scale projects, ensuring completion within budget and timeline constraints by identifying critical.

- Supported AT&T's most complex and strategic customers by creating a broader and deeper relationship with the customer and owning the customer service experience.- Pivotal team member on all customer crisis issues and held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.- Led.

Enterprise Business Solutions Svc Mgt

- Supported AT&Ts most complex and strategic wireline/mobility customers by creating a broader and deeper relationship with the customer and owning the customer service experience. - Strategically partnered with others in service management, sales and service assurance/delivery teams to deliver exceptional results.- Pivotal team member on all customer.

Enterprise Business Solutions Svc Mgt

- Established and maintained long-term relationships with key contacts (up to the C Level) which enabled our Sales partners to better penetrate the account strategically.- Provided proactive account management by running (monthly, quarterly, and annual reports) then presented the quantitative information to my sales partners and key stakeholders within my.

Bothell, Washington

- As Gatekeeper managed Business Operations queues to maximize work load resolution, distribute work to all parties involved with emphasis of importance of maintaining quality and service level agreement times.- Provided expert service and support on multi markets/regions accounts including migrations, account splits, attachments and price plan analysis..

- Assisted in the delegation and completion of a number of diverse external/internal business projects. - Responsible for the completion of the activation process, including: sales, building accounts, credit checks, price plan analysis and phone programming.- Provided email/phone support for internal and external business segment customers, while.