William Linder Email & Phone Number

New Jersey, United States

White Plains, New York, United States

As an Indirect Account Executive at Boost Mobile, I was responsible for managing 31 retail partners and driving significant market growth across Westchester, Rockland, Orange, and Ulster Counties. My efforts expanded our retail footprint from 20 locations to 51, demonstrating a strong ability to develop and execute effective growth strategies.Key Responsibilities:Partner Management: Maintained and nurtured relationships with 31 indirect retail partners, ensuring alignment with Boost Mobile’s sales and marketing strategies.Market Expansion: Successfully grew the market by increasing the number of retail locations from 20 to 51, focusing on strategic expansion within key counties.Sales Training: Provided partners with comprehensive training on Boost Mobile’s prepaid products and sales techniques, enabling them to maximize sales performance.Performance Monitoring: Regularly analyzed sales data and partner performance, implementing targeted strategies to drive revenue growth and improve market share.Promotional Planning: Collaborated with partners to design and execute local marketing campaigns and in-store promotions, boosting brand visibility and sales.Issue Resolution: Proactively addressed and resolved operational challenges, ensuring smooth partner operations and high levels of customer satisfaction.Reporting: Compiled and presented reports on market performance, sales trends, and partner activities, contributing to strategic decision-making at Boost Mobile.In this role, I leveraged my expertise in indirect sales and market development to significantly grow Boost Mobile’s presence in the region, positioning the company for sustained success in a competitive market.

As an Indirect Account Executive at AT&T, I managed a network of 15 indirect retail partners across Westchester County to Brooklyn, NY. My role focused on driving sales growth through strong relationship management, effective training, and strategic support.Key Responsibilities:Partner Management: Served as the primary point of contact for 15 retailers, building and maintaining strong, collaborative relationships to drive sales success.Sales Training: Delivered training on AT&T’s products and sales strategies, ensuring partners were well-equipped to meet sales targets.Performance Analysis: Monitored sales data and partner performance, identifying opportunities for growth and implementing strategies to improve results.Market Insights: Conducted market and competitor analysis to inform sales strategies and support promotional activities.Promotional Support: Assisted partners in planning and executing marketing campaigns, ensuring alignment with AT&T’s brand and sales goals.Problem Solving: Resolved issues related to product availability, pricing, and customer service, ensuring smooth operations and partner satisfaction.Reporting: Provided regular reports on sales performance and market conditions to AT&T management, contributing to strategic decisions.In this role, I leveraged my expertise in telecommunications and sales to support and grow AT&T’s presence through a network of indirect retailers, ensuring they had the tools and knowledge needed for success.

Elmsford, New York, United States

In my role with Sprint's Escalation Management team, I played a pivotal role in resolving complex customer issues and enhancing service delivery. Leading a team of specialists, I focused on driving customer satisfaction and operational efficiency across multiple channels, including social media and email.Key Responsibilities:Team Leadership: Mentored and trained new specialists, helping them quickly integrate and perform at a high level. I fostered a collaborative environment that promoted continuous improvement and team success.Customer Retention: Managed escalated and unresolved customer inquiries, offering tailored solutions that prevented service cancellations and reinforced customer loyalty.Operational Coordination: Coordinated daily team activities, streamlining processes to improve response times and service quality, which directly contributed to higher customer satisfaction rates.Innovative Service Integration: Led the integration of customer service via social media and digital platforms, enhancing Sprint's ability to engage with customers in real-time.Training & Development: Developed and facilitated training programs for specialists, ensuring they were well-equipped with the latest knowledge on Sprint’s policies, procedures, and marketing strategies.Strategic Communication: Served as the primary liaison between the escalation team and management, ensuring smooth implementation of new policies and maintaining alignment with Sprint’s business objectives.My tenure at Sprint was characterized by a strong commitment to improving the customer experience and operational outcomes. I’m proud of the impact I made in creating a more responsive and customer-focused service environment.

In my role as a Care Account Services Representative at Sprint, I was responsible for managing a wide range of accounts, from small businesses to large enterprises with up to 1,000 lines of service. I played a critical role in customer retention by proactively addressing concerns, providing tailored solutions, and effectively preventing service cancellations.I conducted detailed reconciliations, performed rate plan analysis, and identified cost-saving opportunities through equipment and software upgrades, all aimed at enhancing customer satisfaction and loyalty. My deep knowledge of cell phone technology allowed me to offer strategic advice that aligned with customers' needs, further strengthening their commitment to Sprint’s services.I worked closely with cross-functional teams—Collections, Telesales, Customer Service, Rebates, Technical Support, and Fraud—to resolve complex customer issues swiftly and effectively. My ability to listen to customer concerns, offer viable alternatives, and restore confidence in Sprint’s services resulted in consistently achieving 100% of all performance metrics for nine consecutive months.As a Subject Matter Expert, I also supported my supervisor in guiding the team, sharing best practices for customer retention, and providing specialized training to new hires. My efforts not only saved customers from canceling their services but also contributed to long-term customer loyalty and satisfaction.

Yonkers, New York, United States

Led a team of 7 in successfully managing all aspects of store operations, including sales, customer care, and technical repairs. I also played a pivotal role in the successful launch of multiple new store locations, traveling to provide hands-on support and ensure smooth openings.Key responsibilities included maintaining inventory, hiring and evaluating employees, managing scheduling, payroll, and financial operations. I designed and implemented effective sales strategies that consistently met and exceeded sales quotas. My proactive approach to customer sales and relationship-building contributed to sustained business growth and customer loyalty.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.9 Gpa

Activities and Societies: Magna Cum Laude

Regents Diploma, Graphic Design