Will Lochhead Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Stoker is a marketplace for adventure and recreation gear rental and hosted experiences.Stoker was born from identifying that the only thing getting in the way of a great adventure, was being able to access quality gear, where it was going to be used.Adventure and recreation gear is everywhere, but it’s almost always underutilised, and people only have the.

Sydney, New South Wales, Australia

Lead the global lifecycle function for Prezzee, responsible for developing the Braze, Segment and HubSpot capability as well as the always on lifecycle comms to drive customer and commercial outcomes. Setup and onboarded Braze and Segment and have optimised the architecture and customer data, as well as integrated and developed the owned channels into.

Sydney, Australia

- Led a team responsible for Customer Engagement and Customer Experience (CX) of Open Colleges leads and students across a range of owned, earned and paid marketing channels.- Responsible for the lead nurturing and student engagement marketing automation programs across all owned and paid channels, working closely with Acquisition, Sales and Technology.

Sydney, Australia

(Maternity leave fixed-term contract)- Led a team responsible for the CRM lifecycle engagement for all Tyro customers, across a range of owned, earned and paid channels. - Responsible for product Cross-Sell across all marketing channels, working closely with Account Management and Customer Service teams to drive an omni-channel Cross-Sell program..

Sydney, Australia

Responsibilities:- Led a team responsible for the end-to-end engagement of all new American Express card members via the ‘Early Engagement’ cross-channel CRM program. The program spans a card member's first 13 months of membership, with key touchpoints across owned and paid channels.- Led an initiative to tackle a key American Express card member.

Sydney, Australia

Responsibilities:- Strategic planning, forecasting and overall management of a team delivering consumer credit card Cross-Sell and Up-Sell initiatives across the consumer customer base.- Led a team responsible for the end-to-end engagement of all new American Express customers via the ‘Early Engagement’ cross-channel CRM program. The program spans a.

Sydney, Australia

Responsibilities:- Strategic planning, forecasting and overall management of a team delivering consumer credit card Cross-Sell, Up-Sell and Premiumisation initiatives across the consumer card member base ‘Internal Acquisition’.- Responsible for the management of the Professional Partnership co-brand acquisition.

Sydney, Australia

Responsibilities: Led a project to overhaul the Early Engagement experience for Consumer card members in their first 13 months of membership, responsible for triggered email, engagement via digital media, senior stakeholder alignment and delivering the project on time, on budget and driving innovation.

Sydney, Australia

The Acquisition, Digital Media & Distribution team is responsible for generating awareness, consideration and conversion of American Express consumer credit and charge cards.Responsibilities: Strategic management, execution and optimisation of the consumer advertising program in Australia, highly experienced across a variety of channels and technology.

Sydney, Australia

The Premium Consumer Products team is responsible for the product management and communications of American Express’ highest tier products; The Platinum Card and The Centurion Card.Responsibilities included: Customer engagement, retention and product management, driving key portfolio outcomes (increased billed business, retention, Net Promoter Score /.

Sydney, Australia

Aimia is a global leader in loyalty management. Aimia’s unique capabilities include expertise in building proprietary loyalty strategies, launching and managing coalition loyalty programs, creating value through loyalty analytics and driving innovation in customer experience.Responsibilities included: Generating customer loyalty through e-commerce loyalty.