William Lockett Email & Phone Number

Los Angeles, CA, US

Rheinfelden, CH

Los Angeles, CA, US

El Segundo, California, US

Los Angeles, CA, US

• Provide customer service and technical support via Service Desk, phone, e-mail and in person.
• Manage users, computers and objects via Active Directory.
• Provide desktop support in a Windows 7 environment.
• Support MACs and OSX.
• Coordinate with Sever and Network team to identify outstanding issues.
• Maintain all IT assets.

• Provide technical support via Service Desk, phone, e-mail and in person.
• Manage users, computers and objects via Active Directory.
• Provide desktop support in a Windows 7 environment.
• Support MACs and OSX.
• Break fix laptops, desktop and other hardware.
• Manage all assets via Asset Management tool

New York, NY, US

• Provide technical support via Service Desk, phone, e-mail and in person.
• Active Directory, Group policy, User creation, Create objects.
• Provide desktop support in a Windows 7 environment.
• Support Windows 8 test users.
• Break fix laptops, desktop and other hardware.
• Manage all assets via Asset Management tool

Atlanta, Georgia, US

Executive support for BoA Merrill Lynch.

Atlanta, Georgia, US

Manage all Wealth Management technical issues. Coordinate with management on needs and wants for future growth.Active Directory migration; Group policy, user creation, create objects. Provide desktop support in a Windows XP and Windows 7 environment.Band 7 support and implementation in Windows 7 environment. Windows 7 roll out and support Microsoft Office.

Milwaukee, WI, US

Control and grant access to vital systems and application. Active Directory migration; Group policy, user creation, create objects. E Directory: create users, add computers and servers to the domain grant user rights, grant access to application, and monitor user’s permissions. Windows 7 roll out and supportMicrosoft Office 2010 roll out and.

Provide Tier 2 support for multiple sites. 3 primary sites 1 local, 2 others remote.Active Directory: create users, add computers and servers to the domain grant user rights, grant access to application, monitor user’s permissions. Support using Active directory, Microsoft Exchange, Cisco VPN, BES server, VNC, Ghost, Microsoft Office 2003-2010, Windows XP.

Provide technical and customer service via phone. For hardware and software issues for 6000+ users, both abroad and in the field. Support of handheld devices PDA, Palm Pilot, Pocket PC and Blackberry. Support and resolve wireless network connectivity issues using PEAP & LEAP. Remote access support for VPN. Resolve MS Office XP application, Outlook.

US

Provided first and second level help desk/phone supportResponsible for learning software and product updates in order to handle incoming client support callsPerformed help desk support in a network environment which consisted of Windows XP, Windows 2000, Windows 98, Novell Netware and MAC OSX Assisted with QA testing of product updates and proofread.