William L. Email & Phone Number

Minneapolis, Minnesota, United States

St Paul, Minnesota, United States

• Assisted customers with starting insurance claims related to death, disability, andinvoluntary unemployment, providing empathy and support during difficult times.• Efficiently navigated multiple systems, including Salesforce and a mainframe, tolocate and maintain confidential customer information.• Provided timely status updates on existing claims, verified documents were received,and resending correspondence when requested to ensure customer satisfaction.• Consistently met department established metrics surrounding handle time, follow-up,and quality, maintaining a high level of service.

Assisted corporate and government customers with the set-up of one time and recurring teleconference calls including company wide annual meetings, quarterly earnings calls, and confidential shareholders meetings. Moderated confidential calls with 2000+ participants by authenticating callers, reading opening and closing statements, facilitating question and answer sessions, and providing technical support to ensure customers experience uninterrupted service.Resolved customer complaints through email and over the phone by listening and investigating to find a solution to better serve the customer. Established new procedures to assist customers to eliminate future complaints. Troubleshoot technical difficulties during conference calls to ensure customers experience uninterrupted service. Created and routed trouble tickets to the correct team when additional troubleshooting or investigation was required to resolve issues.

Minneapolis, Minnesota, United States

- Provide sales and telephone support for new and existing AT&T wireless customers. - Investigated claims of lost or stolen devices by using both internal and external resources. Documented findings and initiated credit or replacement orders based on the customers request. - Consulted with customers to help them choose devices and services to best meet their needs by listening and asking questions. Made recommendations on wireless devices and serves based on their future needs and past usage.

Prior Lake, Minnesota, United States

Managed crews of up to 8 cashiers focused on cashing out players winnings. Oversaw shift changes and shift assignments when needed based on a 24 hour schedule of changing player volume.Provided second level reviews for cash and check payouts from large jackpots won by customers and ensuring compliance with IRS reporting requirements. Assisted customers with concerns and complaints that were escalated from crew members and cashiers.

Prior Lake, Minnesota, United States

Collect, dispense and verify money from different areas within the company while following strict policies and procedures requiring a high degree of accuracy.Assisted vault supervisors with filling ATM and ticket cashing machines throughout the casino. Dispensed funds upon request to cashiers to refill their stations for assisting customers. Filled currency orders for blackjack tables and restock blackjack chips.

Prior Lake, Minnesota, United States