William Carter Email & Phone Number

King Of Prussia, Pennsylvania, United States

• Performs specialized administrative functions, involving creating and maintaining client files, utilizing established ERP templates in Storis to support the Bassett vision of a unified commerce strategy.
• Assists in the processing of sales, service and exchange order requests, utilizing established templates in Storis, verifying with 100% accuracy, all information prior to processing POS transactions in a safe/secure.
• Utilizes Salesforce to manage, track and maintain customer service and warranty issues, resulting in a 50% improvement in response time and case resolution.
• Responds to client in-store requests for assistance with their home furnishing needs by pairing them with Professional Designers in queue.

Pottstown, Pennsylvania, United States

• Collaboratively worked with workshop and retail store team members to organize and prioritize an average of 500 pieces ski and snowboard equipment for evaluation, testing and safety certification purposes prior to.
• Processed new ski and boot rental fleet equipment into rental database for distribution to our 7 regional retail ski shops.
• Professionally tested 500 Customers’ Ski Boot Bindings using the German Institute for Standardization, otherwise known as the DIN setting, which helped ensure end user safety.

Malvern, Pennsylvania, United States

• Completed various administrative tasks such as the preparation and processing of time sensitive documents for the Human Resource, Legal and Marketing Departments to both domestic and international destinations.
• Prepared and processed an average of 50 packages per week for shipping, arranging through courier dispatch, the pickup and delivery of each of the prepared shipments.
• Processed purchase orders with 100% accuracy for all office supplies from e-commerce vendors to maintain acceptable inventory levels of office supplies.
• Managed, recorded, and tracked 100% of all expense transactions averaging $100 per week for the shipping department through SAP Concur with 100% accuracy.
• Provided a warm and welcoming work atmosphere for all shipping department visitors.

Exton, Pennsylvania, United States

• Resolved basic customer product issues at Tier 1 Level by providing troubleshooting tips that included directing them to utilize online tutorials from partner sponsored portal to help analyze symptoms to resolve.
• Engaged customers at Tier 2 level to handle warranty claims involving mechanical failure, address routine maintenance issues, and provided replacement parts if product failure occurred during warranty period, ensuring.
• Utilized Stonedge Order Management ERP Software for order fulfillment and shipment, directly integrating all major shipping carriers including UPS, FedEx, and USPS, resulting in a reduction packing errors and improving.
• Factory Trained on Raised, Creality, Zortrax and Zmorph 3D Printers, as well as the use of the slicing software programs Voxelizer, Ideamaker and Z-Suite, to print models using PLA, Z-Hips and ABS Filament for trade.

Plymouth Meeting, Pennsylvania, United States

• Remotely utilized Base wear SAAS and Oracle cloud-based applications to assist Inter Ikea Canadian transport team with daily line up report to locate inbound containers arriving by ship to ports in Canada and.
• Secured accurate data in company transport system database with 100% accuracy and provided reason codes to substantiate any deviation in logistical processes.
• Reviewed Steam Ship Companies’ invoiced request for compensation for incurred cost and assessed if request qualified for reimbursement. During the first month of using these established internal control procedures.