William Ma Email & Phone Number

Chicago, IL, US

West Chicago, Illinois, United States

• Evaluate, refine, qualify testing of new and existing product designs and materials to address part and supplier changes
• Lead field failures along with customers to investigate root causes, containment actions, and corrective actions
• Collaborated cross-functional teams to meet project deadlines & requirements with suppliers and customers on various projects
• Craft technical resources and engineering documentation
• Provide active support to Engineering Change Process to reduce risk to changes made to new and existing products
• Assist in on-going customer related questions, sales, quality, product management teams

Bolingbrook, Illinois

• New Product Development (NPD) Team
• Updated existing general work instructions and ISO document plans
• Performed FEA simulations in Creo and COMSOL Multiphysics 5.4
• Involved in design reviews on the Viper®-HV Recloser
• Performed inventory audit with Oracle JD Edwards EnterpriseOne
• Worked on new product documentation - including assembly work instructions and ISO documentation

Northbrook, IL

• Energy & Power Technologies (EPT) Team
• Tested on power distribution products (consumer electronics, mechanical hardware etc.): EV chargers, power taps, receptacles, wiring systems, connectors, conduits & fittings, grounding & bonding devices, outlet box.
• Created Lockout Tagout (LOTO) procedures to comply with OSHA standards.
• Operated laboratory equipment: thermocouples, ammeters, multimeters, resistor loads, conduit, fittings, transformers, multiple power supplies (AC, DC, Single-phase AC, 3-phase AC).
• Routinely implement 5S methodologies to improve efficiency.

Northbrook, IL

• Materials Lab – Quantitative Analysis/Analytical
• Completed 320+ projects in a 4 month period, varying wet chemistry, gaskets & seals, and corrosion testing work.
• Assisted laboratory team in reducing team backlog from 818 to 494 projects, reduced chemistry backlog from 268 to 131 projects.
• Collaborated with Follow-Up Services (FUS) admins by reviewing data sheets and instructions to technicians, discussing project status, technical issues, test requirements, and negotiating completion date.
• Executed appropriate test programs to notify client of any areas in which product is not in compliance with UL requirements or any changes in project scope or specifications.
• Operated laboratory equipment: furnaces, ovens, hydraulic presses, tensile testers, analytical balances, meters, hand tools, band saws, various chemical compounds and solutions for suitable tests. Wet Chemistry Work

United States

• O’Hare International Airport at International Terminal 5
• Certified trainer to new employee hires, trained and mentored 60+ new employees over a 5 month period.
• Inspected and verified passenger documentation for domestic and international arrival and departure.
• Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations.
• Directed passengers through Customs, Immigration, and Quarantine, as required.
• Complied with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.

Bachelor Of Science - Bs, Mechanical Engineering, Graduated Dec 2019

Activities and Societies: ASME

Associate Of Engineering Science - Aes, Mechanical Engineering

~CCC STEM Scholarship • Awardee of the National Science Foundation’s S-STEM Scholarship Program at the City Colleges of Chicago for.