Reporting to:Training ManagerJob Description:Organize and / or conduct training for floor staff in order to make sure they are competent to handle their duties as per performance standard.Design and develop training program as and when requiredMaintain proper training records the related statistic such as training / educational materials, photos, attendance list, Training Evaluation, Training Needs Analysis etc, and ensure necessary back up is done to ensure training records are kept.Liaise with departmental heads and Recruitment Manager for new hired to attend Induction / Orientation trainingLiaise with floor managers / supervisors to assist them to solve specific training related challengesPerform field visit and observation as and when required so that feedbacks and observations are collected for training improvement needsTo liaise with HRDF in training arrangement and to manage HRDF related claims so that the funds is utilised effectivelyServing Clients:Palmgold Service and management staff from Slot Machine Room involving 23 outlets throughout Peninsular MalaysiaTraining activities - conducting training once every month, following by outlet observation for post training evaluation. Finally an assessment will be given once every 3 months to maintain staff level of competencyTai Thong Resources Berhad Service and management staff from all restaurant outlets, involving 23 outlets of both Chinese and Western restaurant in MalaysiaTraining activities - conducting training and following by observation to determine if the staff need any further training for improvementAttended Seminar:Effective Communication & Interpersonal SkillsBasic Mini WorkshopDate of

Reporting to:Customer Service Team LeaderJob Description:Assisting cardholder on the troubles they faced while using the credit cardProvides solutions and alternatives to customer in order to maintain good banking relationshipCross sells banking products and facilities to inbound call customersAchievement:Monthly Achiever for January 2009Monthly Achiever for February 2009Best Customer Centric for April 2009Monthly Achiever for May 2009Perfect Attendance

6 months; Reporting to:Card Processing Division SupervisorJob Description:Verifies information given by credit card applicantsAssists supervisor in training new employees on their job responsibility