William Maries-Darg Email and Phone Number

With over 15 years of experience in senior bookkeeping, I have managed and operated financial records, ensuring accurate day-to-day operations through to year-end closures in collaboration with company accountants. Reporting to the Managing Director, my responsibilities included budgeting, forecasting, business planning, payroll, and VAT returns. I proficiently used tools like Excel, Sage Payroll, Exchequer, and QuickBooks to handle financial data for companies with turnovers nearing one million pounds.In addition to bookkeeping, I have over 15 years of experience in human resources, managing up to twenty staff. My HR duties encompassed maintaining personnel records, overseeing sickness and leave, updating the staff handbook, and ensuring compliance with new legislation. I participated in recruitment, disciplinary procedures, performance reviews, and training initiatives, including successfully integrating apprentices into our team. I also led the company to achieve Investors in People accreditation.My office management experience includes ordering supplies, maintaining office conditions, and overseeing data protection and health and safety, supported by my NEBOSH Level 3 qualification. I have managed large projects, such as grading 12,000 exam papers for a local authority and conducting financial reconciliations involving substantial sums to ensure transaction accuracy. Additionally, I have supervised call center staff, significantly improving customer service to award-winning levels and supporting customers in using our software to meet government standards.In my last position I was responsible for the success of and for developing a positive customer experience for our valued customers. I was our customers strategic and supportive partner.I have strong cross collaboration skills, the ability to build credible relationships with our customers and discover their objectives and drive value. By measuring and monitoring customer satisfaction I take proactive actions to deliver solution focussed remedies to any concerns and business challenges. I also ensure our customer needs are met by liaising with internal and external teams. I have a passion for believing in better and I give our customers the freedom to do more of what is important to them.I'm also proficient to CEFR level B1/B2 in French.