William Markley Email & Phone Number

San Francisco, California, US

Led Go-To-Market efforts by strategizing on target customer segments, identifying prospective purchasers, facilitating outreach and demos, and recommending scalable GTM processes to navigate rapid growth.

Seattle, WA, US

• Launched with 2 teammates a chatbot on the Amazon website to automatically answer customer questions intended for Amazon sellers; used by millions buyers in over 20 countries worldwide, adds millions to Amazon FCF.
• Managed and developed a direct report by creating project roadmaps, providing technical learning opportunities, and offering exposure to Amazon systems; direct report excelled to the top of their cohort
• Nominated to serve as Privacy Champion: influence managers of 8 software engineering teams to invest resources toward achieving privacy compliance with regulations around consumer data
• Delivered features to cancel orders and to view the status of returned items, which required debate and alignment of teams across multiple time zones and reduced millions of annual contacts to sellers through automated.

Seattle, WA, US

• Redesigned data encryption and created a customer data download mechanism for Amazon’s messaging system between customers and Amazon sellers which processes hundreds of millions messages annually
• Persuaded management to invest in strategically decoupling services to increase autonomy and accountability
• Investigated and resolved urgent customer experience issues while clearly communicating blast radius to leaders
• Prepared software services to handle exceptional growth in traffic around Prime Day and Q4 by revising timeout and retry strategies as well as working with our client and dependency teams to accommodate the load increase

North Reading, MA, US

• Developed functionality for a proprietary discrete event simulator which simulated at physics granularity the integration of various robotics, algorithms, and software services in fulfillment and sort centers.
• Designed extendable software to model in high fidelity the behavior of experimental autonomous robots; software demonstrated by a user at the internal robotics conference
• Created a new command line experience for the robotics solution engineering team to run and view results of resource intensive simulations, automatically provisioning the AWS resources in the background

North Reading, MA, US

• Developed a C++ computer graphics library manipulating point clouds and polygon meshes
• Learned engineering best practices and proprietary software development workflow tools
• Collaborated with computer vision, robotic movement, and quality assurance automation teams
• Presented project vision, rationale, and deliverables to key stakeholders and upper management

Notre Dame, IN, US

• Implemented a suffix tree to sketch genomes and compute corresponding distance matrices
• Utilized distributed and parallel computing to compute the sketches for several large genomes
• Wrote Python scripts to compute Jaccard Similarity of genomes, mask k-mers, and count k-mers
• Used Velvet, MUMmer, and Jellyfish bioinformatics software to analyze gene pools

Bloomfield Hills, Michigan, US

• Wrote exception handling C# to enable functionality in the most widely used production web app
• Created SQL script to update both the production and development SQL Server environments
• Modified connection strings of Web.config files for applications in preparation for SQL migration

Mountain View, CA, US

• Attended Ambassador Summit in Mountain View, CA in July 2015
• Promoted Google’s mission and products in the Notre Dame community
• Coordinated and marketed Google’s visits to the Notre Dame campus

Bloomfield Hills, Michigan, US

• Developed IT solutions in VBA affecting over 13,000 employees of a Fortune 200 company
• Exposed to Agile Kanban development cycle as well as scoping, testing & deployment
• Analyzed company data to detect trends and optimize company resources

Master Of Business Administration - Mba

Bachelor Of Science In Computer Engineering

High School Diploma