William Martz Email & Phone Number

Plano, Texas, United States

In this current role, I provide comprehensive IT support to System and IT admins, including equipment setup, shipping, and installation for nationwide branches.I troubleshoot network outages and equipment failures to resolve issues for branches and remote sites, ensuring continuous connectivity, and maintain network uptime and employee productivity. It is me who manages conference room equipment, including setup, maintenance, and troubleshooting to facilitate seamless meetings. Furthermore, I administer Brivo security system, NAS access, Egnyte cloud storage and file sharing, Microsoft and Office licenses, IP phone system, VPN access and client-side setup, and server access.Below listed are some of my achievements in this role:• Executed infrastructure tasks delegated by IT and System admins, enabling to focus on high-priority responsibilities.• Maintained server rooms by running portable AC lines during cooling system outages, preventing potential equipment damage.• Delivered end-to-end technical support for multiple branches across country, improving overall operational efficiency.

Dallas, Texas, United States

As a part of this job role, I addressed and resolved technology-related issues in-office and remotely, ensuring optimal performance. I coordinated escalated major issues with third-party support personnel for prompt resolution. One of my key tasks was to conduct routine hardware and software maintenance on desktops and laptops, guaranteeing efficiency. Moreover, I maintained expertise in client end-user computing platforms, including Windows 10, Microsoft Office, and customized applications.My accomplishments within this role are following:• Streamlined large-scale hardware and software installations, reducing implementation time by 13%.• Increased overall efficiency by installing and configuring laptops, PCs, desktops, and printers as needed.

Allen, Tx

Within this job role, I managed incoming calls, ensuring efficient routing and connection. I addressed customer and associate concerns, fostering positive relationships. It is worth mentioning that, I organized and scheduled appointments for management, optimizing time utilization. Additionally, I executed additional clerical tasks as required, contributing to smooth operations.Below listed are some of my achievements within this role:• Improved customer satisfaction rates by promptly addressing and resolving concerns.

Irving, Tx