Manage Projects from inception to completion including eliciting requirements, overseeing planning and development, monitoring progress, managing communications, quality assurance testing, training future product administrators, and managing operations turnover. Work with users and stakeholders to elicit, analyze, organize, and articulate business needs and validate requirements to solve technology challenges. Manage Quality Assurance, lead testing teams for and participated in website and application testing to assure quality control on deliverables.Research new technology solutions and Create Functional Specification Documentation for application development.Create Mockup / Prototypes in UXPin.Conduct presentations. Co-Created a User Stories based Business Requirements Report on SIS needs Designed analytical solutions.Map and Improve functional processes.

Preformed preventative maintenance, support and installation of desktop computers, mobile devices, handhelds and office equipment. Support included repairing and training end users in the use of computer applications, AV control systems, LCD projectors, electronic kiosk signs, video conference systems and all other campus technology in a large fast-paced environment. Provided desktop computer support installing, maintaining, configuring, repairing and troubleshooting hardware and software.Supported computers and devices using Windows XP, 7, 8, Apple OSX, IOS, Android, Linux (Ubuntu), Microsoft Office 2010, 2013, and various other applications.Utilized enterprise distribution software Altiris to distribute software packages and image machines.Used DHCP, DNS, and Active Directory servers to add new users, groups, and machines and set access and permissions. Completed work orders using the Web Help Desk ticketing system. Maintained Filemaker Pro AMSS database used for the master schedule and equipment inventory. Utilized network infrastructure and patch bay rooms to patch in new users and switch ports for machines over the network, and assisted with wireless network connectivity. Maintained a cooperative relationship with customers and vendors by providing quality customer service. Supervised, trained, and directed work flow of technology employees and student workers.

Diagnosed problems with the Walgreens.com website and created detailed problem tickets for the web development team.Responded to customer e-mails, Provided Phone support helping customers and staff.

Provided Media help desk phone and in person support for campus technology.Completed equipment setups, delivery, troubleshooting, and preventative maintenance.Operated Remedy database and help desk ticketing software.