I was in charge of the IT role and the computer system's company. Some of the responsibilities were: network maintenance, computer maintenance (software and hardware), Improvement projects management, CS for associates, TS IpPhones. In addition, I had to provide support in the BI area, using tools like SQL Server and PowerBI. Reporting creation and maintenance.

I'm currently studying Cloud Services for AWS Platform

In a linguistic focus roll, I had different responsibilities mainly transcription data and later transcription verification QA.

I received data from different clients and I've process this data according to the specifications, requirements and needs from the client. I use Excel, Access or SQL to generate most of the time statistics reports.

I taught English in a private level. My main goal was to help people to learn and understand the english language for the level A1-A2.

I had to help customers with their W2/1095C online access account. Report different issues with their personal information.

The main responsibility for this position was to support the accounts managers in different tasks, some of the responsibilities were:Data Analytic, Client Relationship, Account Management, Reporting, Data Management, Customer Service, Meeting AgendaAlso I had to support the Tech Dept. in case that any information needed to be update, so I had provide the guide lines to them and QA the results before to be sent to he client for the final approval.

I was in charge to supervise the stock product and the delivery process to the final user in different locations in Central America, Panama, Mexico and Caribe.

I was responsible to Audit incoming data from our clients and supervised that it continue without fail through the Auto-system

I had to process customers complains via email or regular mail, about their credit information, in the most common case identity theft, irregular use of their credit cards, incorrect information reported in their credit records or update information that was incorrectly reported for different credit companies.