William May Email & Phone Number

Houston, Texas

• Analyze server requirements, Create and manage VM’s ( Hyper-V or in Azure.) Setup servers, Update and/or replace servers, Install network programs and license servers• Administrator for Trend Micro OfficeScan, Malwarebytes, System Center, SCCM Endpoint Protection, , Varonis DataVantage and Data Alert• Manage network storage and Backups (CommVault and NetApp snaps and/or Syncs to backup server)• Plan out server moves and re-racking equipment• GPO’s creating, editing… Show more • Analyze server requirements, Create and manage VM’s ( Hyper-V or in Azure.) Setup servers, Update and/or replace servers, Install network programs and license servers• Administrator for Trend Micro OfficeScan, Malwarebytes, System Center, SCCM Endpoint Protection, , Varonis DataVantage and Data Alert• Manage network storage and Backups (CommVault and NetApp snaps and/or Syncs to backup server)• Plan out server moves and re-racking equipment• GPO’s creating, editing, reorganizing and optimizing • Work on enterprise projects with consultants (SharePoint, ADFS, Certificate Authority, S/Mime email encryption, Direct Connect)• Create and update documentation and procedures• Support for Microsoft Office 365 and Windows 7, 8, and 10 OS. Show less

Galveston, Texas

• Troubleshoot issues in Electronic Medical Records application with local install or the data in live database. • Acquire impact status in the event of outages and inform appropriate personnel.• Train and provide direction for new analysts with issues, processes, and procedures. • Update documentation for procedures.• Support for Microsoft Office (2003 and 2007) and Windows XP OS

Seattle, Washington

• Performed problem diagnosis, resolution or disposition which contributed to more effective and efficient processes and tool utilization. • Acquired impact status in the event of outages and informed appropriate personnel.• Trained and mentored new analysts on help desk processes and procedures

Greater Seattle Area

• Provided computer diagnosis and installation for individuals and small businesses including consulting on software and hardware purchases.• Recovered Data from corrupt partitions, physical damaged disks, and corrupt NTSF partitions.

Houston, Texas Area

Enron Global Markets• Member of programming team for global trading project utilizing COM+ application for trade capture and maintenance between Houston, London, Singapore, Tokyo, and Sydney. Updated documentation on building and deployment processes.• Enhanced, optimized and tested user interfaces using Visual basic, XML, and SQL, which involved gathering requirements from end users and documenting changes to trade capture deals.• Trained and mentored computer science interns… Show more Enron Global Markets• Member of programming team for global trading project utilizing COM+ application for trade capture and maintenance between Houston, London, Singapore, Tokyo, and Sydney. Updated documentation on building and deployment processes.• Enhanced, optimized and tested user interfaces using Visual basic, XML, and SQL, which involved gathering requirements from end users and documenting changes to trade capture deals.• Trained and mentored computer science interns on Global Technology Tracking Show less

Houston, Texas Area

Enron Broadband Remote Support, 1999-2000• Provided remote user support for over 400 end users on Microsoft Windows 95, 98, NT, 2000, MS Office 2000, Lotus Notes.• Assisted IT Infrastructure group in development of systems installation standards for Enron Broadband Services field offices, performed IT system installations, and provided support and troubleshooting.• Supported and trained end users in connecting to corporate network from remote locations using DUN clients, RAS, and… Show more Enron Broadband Remote Support, 1999-2000• Provided remote user support for over 400 end users on Microsoft Windows 95, 98, NT, 2000, MS Office 2000, Lotus Notes.• Assisted IT Infrastructure group in development of systems installation standards for Enron Broadband Services field offices, performed IT system installations, and provided support and troubleshooting.• Supported and trained end users in connecting to corporate network from remote locations using DUN clients, RAS, and VPN. Enron International, 1997-1999• Provided support for 350 end users on Microsoft Windows 2000, MS Office 2000, Palm Pilots, Remote Access (DUN, RAS, and VPN), Lotus Notes, and Lotus Organizer. Primavera, Timberline, AutoCAD, Omnipage, Lotus 123, cc:Mail• Created Symantec Ghost images for new desktop deployment and backed-up user computers for redeployment on new computers.• Selected as team-leader in Windows 2000 rollout and managed 12 IT specialists during Windows 95 rollout from Windows 3.11.• Trained and managed new desktop support employees on culture, systems and procedures.• Assisted IT Infrastructure group in integrating Novell 4.11 network into Windows NT network. • Created and managed user accounts on Novell 4.11 for over 350 employees. Administered Citrix Winframe NT server accounts and trained users for remote access.• Handled Troubleshooting deployment and administration of network printers and programs.• Developed Internet and Intranet web sites for EE & CC and built and setup 2 Windows NT Web servers• Presented training classes for Lotus Notes and Lotus Organizer. Tutored users in using Microsoft Office, Lotus Notes, Lotus Organizer, cc:Mail. Show less