William Mcgee Email & Phone Number

Plano, Tx

• Lead teams of multi-platform systems engineers supporting the Texas Dept. of Transportation (TxDOT) account• Responsible for 24x7 operational support and core services availability for the entire TxDOT server environment.• Drive compliance and continuous improvement within the enterprise server support space by working closely with key technical staff members, leveraged resources, vendors and customer stakeholders.• Oversee and deliver effective incident response and service restoration performance for the TxDOT enterprise server environment including root cause analysis, documentation and compliance reporting.• Meet regularly with stakeholders to identify and align business needs with IT objectives, discover customer pain points, assess current and future IT needs, design customized solutions and provide strategic direction concerning operational best practices.• Oversee complex projects and initiatives concerning design, implementation and support of enterprise server systems including new system implementations and upgrades of existing systems.• Provide operational oversight and support for core platform system administration functions including Active Directory, file and print services, web services, databases, virtualization (VMware/Citrix), systems monitoring and alerting, storage services, high-availability, backup/recovery, patch management and systems security.• Prepare and deliver detailed reporting and SLA compliance metrics to customer stakeholders concerning the status of all server systems as well as status updates for ongoing projects and implementations.• Serve as single point of contact, escalation point and overall liaison between TxDOT and the multi-vendor Server Support Teams providing operational oversight to ensure effective service delivery.

Plano, Tx

• Delivered comprehensive ITIL Service Management functions for the Hilton Worldwide account rendering the full scope of the ITIL framework of services within both leveraged and customer-centric environments.• Fulfilled and supported the ITIL roles of Incident, Problem, Change, Request, Configuration, Knowledge and Service Level Management providing seamless 24x7 team-based support across all ITIL process areas.• Maintained and administered the Configuration Management Database (CMDB) supporting global infrastructures within Hilton Worldwide while ensuring seamless CMDB integration with all other ITIL processes.• Facilitated communication among stakeholders and gained consensus from IT teams, collaborated with IT partners regarding ITIL processes and procedures and championed enterprise-wide policy/procedure compliance.• Presented processes and value to Hilton Worldwide teams, coordinated tasks among IT resources, management, and customer stakeholders. Conducted regular meetings including bi-weekly Change Advisory Board (CAB) meetings facilitating discussions and evaluation of proposed changes.• Maintained online Hilton Change Calendar and coordinated events with enterprise business calendar ensuring communication with all business units. Tracked all IT production changes and reported on completion rates, success rates, resources required and production outages.• Developed, implemented and maintained an enterprise-wide Service Knowledge Management System (SKMS) for Hilton Worldwide including specialized Knowledge Bases and content to drive continuous service improvement and efficiencies in business processes.

Round Rock, Tx

• Member of Dell’s Global Support and Deployment Team for the New York Metro Region responsible for Dell product technology support and service delivery management within designated enterprise customer account base.• Provided technical consulting, project management and end-to-end lifecycle management for complex data center technology solutions including various operating systems, servers, storage and network infrastructures.• Identified and aligned business and IT objectives, discovered customer pain points, assessed current and future IT needs, designed customized solutions and provided strategic direction concerning operational best practices.• Established trusted advisor relationships with enterprise customers and functioned as the single point of contact for all technology infrastructure, professional services, account management and technical support requirements.• Led complex ITIL-based service delivery processes including statistical data analysis, reporting, operational efficiencies and SLA’s, continuous service improvement and management of contractual deliverables.• Managed and facilitated all customer support activities including advocacy, service escalations and crisis management.

Raritan Bay Medical Center - Perth Amboy, Nj

• Managed the planning, design, implementation and support of information systems and technology infrastructure initiatives for a fully outsourced multi-site Hospital client (Raritan Bay Medical Center).• Led a team of 15 highly skilled systems, network, applications and operations professionals including remote/international resources driving excellence in technology planning, operations and customer service.• Project Manager for all information systems and technology projects leading cross-functional matrix-managed project teams in the successful delivery of diverse project scope deliverables and business objectives.• Managed service delivery for the Managed Services engagement ensuring all computing and technology services were delivered to the customer in accordance with established SLA’s and contracted standards.• Worked with clinical, research and administrative business units to analyze and document requirements and drove innovative solutions leveraging technology most effectively to meet business needs.• Partnered with customer to develop and implement effective operational processes ensuring all computing technology and services were aligned with both industry best practices and business strategic goals.

Rockaway, Nj

• Directed and managed all information systems and technology planning, design, implementation and support functions for an 8,000-member multi-site Christian ministry serving the entire northern New Jersey region.• Scoped, prioritized and managed all technology initiatives including business analysis, functional requirements documentation, RFP’s, detailed project plans, technical solutions, vendor management and operations.• Worked with business units and senior leadership to align IT with the mission and strategic goals of the organization with a focus on delivering technology solutions to meet business needs and objectives.• Developed and implemented scalable IT processes and procedures in accordance with ITIL standards to drive best practices throughout the organization and ensure effective IT service delivery to all customers.• Led and managed a diverse staff of 10 systems, applications and media professionals consistently delivering excellence in computing resources, applications and customer service.

New York, Ny

• Managed the Data Center Services Division consisting of Server Technologies, Network Administration, Data Center Operations (24x7) and Service Delivery Management overseeing a combined staff of 29 employees.• Led the planning, design, implementation and support of high-availability server, network and storage systems as well as core platform and application services at the main Data Center plus 19 remote campus sites.• Managed Data Center Operations (24x7) ensuring optimal effectiveness in systems automation, process controls, service delivery, production scheduling/monitoring, problem resolution and backup and recovery.• Led the development and implementation of ITIL-based processes for service design and delivery, service level agreements and support, change management, business continuity and continuous improvement.• Developed, managed and tracked an annual $3M capital budget, a $2.5M staffing budget, and a $1.8M maintenance budget with IT objectives consistently achieved on time and within budget.• Researched new technologies and calculated future needs to develop multi-year capacity plan and strategic direction. Negotiated hardware and software acquisitions and maintenance contracts with key vendors.• Worked with clinical, research and administrative business units to analyze and document requirements and drove innovative solutions leveraging technology to effectively meet business needs.• Managed numerous strategic technology projects including design and implementations of Hierarchical Storage Management, Enterprise Server Consolidation, Core and Distribution Network Upgrade, Enterprise Backup and Recovery, Server Farm Virtualization, Disaster Recovery/Business Continuity, Mainframe Consolidation, Systems High-Availability, SAN Storage Data Migration and File Server to NAS Conversion among others.

New York, Ny

• Led cross-functional matrix-managed project teams across broad technical, clinical and business disciplines focusing on leveraging technology to meet project scope deliverables and business goals and objectives.• Worked as a member of a strategic team responsible for the development and implementation of the Project Management Office (PMO) operation centrally governing all IT project management practices enterprise-wide. • Managed numerous enterprise systems technology projects including design, implementations and roll-outs of the Clinical Information System, SCM Physician Order Management, BDM Pharmacy System, GE PACS Radiology Imaging System, Peoplesoft HR System and Active Directory and MS Exchange Migrations.

New York, Ny

• Managed and supervised a team of 12 high-level Systems Engineers responsible for all enterprise server systems planning, design, implementation, administration and support.• Provided server and network systems design, implementation, administration and support services including capacity planning, high-availability, systems interoperability, data protection and systems security.• Delivered Windows and Novell server platform support including server hardware, networking and storage arrays, Active Directory, DNS, DHCP, database and web services, file and print services, data backups, systems security, virus protection, intrusion prevention systems and applying security patches.

Woodland Park, Nj

• Provided server and network systems design, implementation, administration and support services including capacity planning, high-availability, systems interoperability, data protection and systems security.• Maintained and supported all computing, peripheral, network and core application system resources with a strong focus on problem solving and customer service.• Managed and supported all server and network systems infrastructure at the main Headquarters Data Center plus 59 plant locations worldwide including 300+ servers and 2,000+ users.• Provided leadership, direction, and internal consulting services to remote IT personnel at remote plant and office locations worldwide. Supervised a staff of two Network Analysts and three PC Technicians.

New York, Ny

Consulting assignment at JPMorgan Bank.• Delivered contracted/outsourced server hardware, operating system and network support services for large Intel-based Novell NetWare and Windows NT Server farms (Compaq and IBM servers).• Provided enterprise systems administration services for Novell NetWare and Windows NT Server domains supporting all hardware, operating system, network connectivity, operations and core service components.

Parsippany, Nj

Consulting assignments at Prudential Insurance and Chubb Insurance.• Developed, implemented, and maintained complex batch and online COBOL, CICS, DB2 and VSAM application programs for insurance systems on the IBM Mainframe and AS/400 platforms.• Developed and maintained JCL job streams facilitating application development life cycles from Test to Q/A to Production as well as comprehensive test plans for application programs including debugging of code.

Bachelor Of Science (B.S.), Business Administration & Finance

Certificates, Project Management (Pmi), Itil Service Management

Certificate, Cisco Networking Technologies

Certificate, Management Development Program (3-Year Program)

Certificate, Microsoft Systems Engineering

Certificate, Hp Systems Engineering

Diploma, Computer Programming