General Manager
Current- Managed and evaluated workflow and productivity, making changes where necessary.- Developed and implemented performance standards and procedural changes to drive productivity and quality.- Maintained extremely well organized records and handled all HR matters with confidentiality and the application of company standards.- Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees.- Developed and fostered positive relationships with clients and external contractors to help achieve project objectives.- Led recruitment efforts and training of new employees.- Identified and maximized sales opportunities, and increased customer retention rates.- Managed recruitment and training of new employees, while also monitoring the productivity of current employees.