William Mcintyre Email & Phone Number

Mortdale, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Successfully managed the implementation of a unified communications solution consisting of 500 VOIP phones, and Microsoft Teams. This included implementation, vendor management, problem-solving, documentation, change management and face-to-face user training. Produced the ITIL change management framework for implementation within Bayside IT.Built and deployed first-line worker iPads with a VMware’s Workspace One for Technology One mobility (CiA) application. This included considerable vendor interaction to configure Workspace One and embed into Bayside for ongoing operations.Project managed the AV upgrades to meeting rooms. This included vendor selection, product evaluation, implementation, and user training.Managed the IT and AV installation of a new Youth Centre, including networking, WiFi, workstations, printers, applications, EFTPOS and BYOD meeting and event spaces.

Japan, Vietnam, Australia

Great snow, amazing dive sites and diverse culture. I'm now returning to the industry after a sabbatical to travel and develop personal interests. These included IoT / Python programming on a Raspberry Pi and mobile app development in APPSHEET.

Sydney

- Exceptional service delivery that matched business requirements and exceeded customer expectations.- Infrastructure management that increased system performance while reducing operational expense.- Vendor Management that held suppliers accountable to service level agreements, quality and cost.- Business Leadership with subject matter expertise, providing consultation in organisational objectives, yearly strategies and KPI's.- Team Management where high performance was key to delivering on service excellence, brand loyalty, staff coaching, mentoring and employee satisfaction.- Strategic and Operational collaboration with Business Analysts, Software developers, Data Centre providers and Business Developers.Succinct and informative executive reporting/consultation to Senior management- Provided subject matter expertise on Infrastructure, software and networking technologies.Initiated cultural Toyota wide change improvements, submitted and endorsed through the ‘Toyota X - - Innovation program’ with acceptance by company Directors for future implementation.- Managed and produced digital content promoting the brand and delivering product training.

Sydney, Australia

- Effective Incident, Problem and Change management.- Rapid service restoration during Major Incidents by managing vendors and effective communication with business stakeholders and senior management,- Efficient national service desk that integrated in-house and third party providers.

Responsibilities:- Management of the Dealer Technical Help Desk for 220 dealers across Australia, consisting of 6 team members.- Recruiting, training and managing a team of employees and contractors.- Stakeholder management through regular communication.- Lead the implementation of dealer facing IT projects.

Sydney, Australia

Responsibilities:- Ensuring effective computer support was delivered to ~200 employees using business critical Clinical Research and Regulatory Affairs systems in eighteen offices throughout Asia Pacific and Latin America. These highly FDA regulated systems consisted of XP laptops (for data entry), XP desktops (data management), NT servers (file and print) and HP/UX servers (DB/Oracle).

Consulting & application development on manufacturing systems. Customers included Merck Sharp and Dohme, Arnotts and Mars Group.

United Kingdom

Daniel Industries UK Ltd - Development, support and extensive on-site troubleshooting for Oil and LPG Tanker loading systems sold to BP and Shell in the UK, Netherlands and France.

London, United Kingdom

Custom modifications to TOM Software's business package in SPEED II for ~15 business in the UK

Sydney

WANG VS SPEEDII development and maintenance programming

Sydney, Australia

Sydney, Australia

Graduate Certificate, Information Technology

1 .IT Infrastructure Management PG - Feb - Jun 2016 - HD 2. Internet Technologies PG (Including Cisco Internet of Everything (IoE)) - Jun.

Associate Diploma, Data Processing

Associate Diploma in Data Processing