Manage customer Project Portfolios and assigned Project Managers; oversee approximately 2-5 projects simultaneously conducted between Intrado and the customer • Handle the entire Program Health, including project management, support, change order, account health, and escalations; also maintain expectations with the customer and assist with communicating transparency throughout • Maintain all of the billing between customers and Intrado, including SLAs, projects, monthly reoccurring revenue, and reconciliation (as needed) I oversee one of the largest nationwide wireless accounts related to emergency services. On a daily basis, I work with the customer through various project initiatives, nationwide deployment of cell sites, emergency services routing and testing, data integrity audits, and program status awareness. In addition, I conduct quarterly business reviews with the customer and maintain the executive expectations related to the account.

Used various tools to manage Software Development team and maintain communication channels • Project Management/Software Development for numerous projects and staff engagements • Maintained client relationships between all developers and sales teams • Managed all daily operations for development, personnel, support, and project management • Oversaw all customer invoicing to ensure timely payment and keep customers in good standing • Provided sales support by delivering presentations, facilitating meetings, and outlining expectations I covered every aspect of day-to-day operations for Incus5, Inc. I oversaw all project teams to ensure focus on tasks, resolutions for support tickets, customer engagement for sales efforts, and growth of existing customer William McKeen Page 2 relationships. Driven by continuous improvement, I developed and maintained the current support process and engagement model used to both grow and sustain the company.

• Manage large scale projects exceeding 5+ million dollars• Sr. Program Manager for the following projects: Cisco ACI, Datacenter Migration (Denver & Phoenix), and Global Refresh F5• Sr. Project Manager for TTEC (“bConnected” software) & Dignity Health (network upgrade) • Financial oversight for both end customer and WWT• Sales support and team management As Program/Project Manager for WWT, my duties include: project manager oversight, project and customer financials, forecasting, as well as internal and external reporting for various audiences. Depending on the SOW, other tasks could include vendor management, negotiations, escalation resolution, process planning within the organization, and change management control.

● Recipient of Silver Award for Excellence for 2015, November 2015 Employee of the Month, as well as numerous Recognition of Achievement awards. ● Managed and maintained the status of telecommunication implementation projects.● Managed project schedule and customer expectations for the duration of each project.● Managed budget constraints between technical resources, client and finance department.● Developed forecasting reports for projected projects.Each project contained the core project management requirements of managing a budget, customer expectations, designing, shipping, planning, scheduling, post-cut support, reporting and operating under various thresholds. Workload consisted of maintaining upwards of 20+ internal and external projects at any given time. All projects demanded faultless execution due to the nature of 9-1-1 industry. Successfully completed over 135 implementations.

● Oversaw technology initiatives and executed each phase of hardware implementation and software migration projects.● Provided all forms of documentation; SOW, SOP, reference architecture, risk assessment, etc.● Managed budget constraints between technical resources and project development.● Provided global communication for each audience in presentation form, documentation form, and publication form. In this role, I operated as Lead Project Manager for various projects. Projects included: corporate data center migration and global refresh of technology infrastructure at every major data center, including physical and virtual migration of all systems. Most of these projects exceeded 10,000 man hours with budgets from 500,000 to 6+ million dollars. In addition, I assisted in small projects such as: disaster recovery, storage migration, and global roll out of Microsoft Exchange.

● Novell IDM to maintain all 47,000 user accounts and 150,000 external public accounts.● Maintained Active Directory system for multiple application deployments through IDM.● Administrated and maintained district Virtual Machine environment for 100+ virtual servers.● Managed budget for technology projects, consulting services, and re-occurring license fees.● Linux administrator for IS production environment.● Administrator for 4,100 Lotus Notes e-mail accounts and 120 Blackberry devices.● Windows Server administrator for anti-virus and terminal services● Project Lead for all new software applications and technology representative for RFP request