William Mclaughlan Email & Phone Number

Glasgow, GB

Glasgow, Scotland, United Kingdom

• I work on-site but mainly help people remotely from other sites across the UK and ROI. This roleis for the UK’s largest HR, employment law and health & safety consultancy firm for employers.There’s a fair number of.
• O365 administration across multiple domains in the Tenant.
• Using ADM+ as primary AD management system but also regular AD in some circumstances aswell as Azure AD(Entra ID) management.
• Working with our Hybrid setup between on-prem exchange and Online.
• MDM initially was SCCM but we have migrated to Intune, where we manage our Windows, IOSand Mac estate (though mac is currently being migrated to JAMF(used to be Airwatch).
• Asset management via Asset Panda.

Home Based

• Working remotely to help service the needs of ordinary people who are manning the Covid 19government helplines, such as track and trace, vaccine bookings, etc. This is quite an unusual role,with a large number of.
• Remote support to a wide variety of BYOD(teamviewer).
• Setting up digital signage solutions for store fronts across the country.
• Comms room re-cabling and upgrades whilst stores were closed.
• Set up and administration of accounts in AD, 365, RingCentral and our VPN platform(Forticlient)

Glasgow, United Kingdom

• Working within a busy office environment, managing sites across the UK.I work as a 2nd Line service desk technician. Some of my duties include; hardware and softwaresupport, windows and security patching, en-mass.
• The overhaul of our knowledge base, creating a logical and structured system with standardtemplates.
• Migrating onto a VOIP telephony system (Avaya).
• Creating and maintaining a golden image via sysprep for use in our imaging solution FOG.
• Upgrade the estate (both physical and virtual) from windows 7/ 8 to 10 whilst ensuring legacybespoke software and services would continue to run.
• Testing windows and software patches before deploying via RMM tools, Landesk and PsExec

Glasgow, United Kingdom

I worked with various GDS systems used by Dnata, working to strict guidelines and targets, to issue tickets for bookings. A large part of my role is actually quality assurance, ensuring bookings have been created and priced correctly, tracing back any issues in a PNR that would prevent one from quoting.

Working outdoors as part of a contract company for the Scottish forestry commission. This role was varied, from planting trees, planning and implementing irrigation ditches to chasing deer from plantation enclosures. This job involved a lot of repetitive manual work, where time management was incredibly important.

Glasgow, United Kingdom

Receiving inbound/outbound calls from customers who want to cancel their Sky entertainment package. My job was to retain them within the Sky broadcasting network, advise them on the benefits of continuing with Sky, offering exclusive promotions and encouraging customers to upgrade their package. My position demanded that I be familiar with all aspects of.