William Mcmath Email & Phone Number

Norway

• Regular Team briefings to discuss business updates and to share best practice as a group.
• Building structured coaching plans to ensure optimal performance levels achieved in line with our continuous improvement ethos.
• Manage individual welfare within a performance management environment. Evaluating key performance indicators ensuring deliverables are achieved in a real time environment.
• Resource and maintain timekeeping records, scheduling working patterns around business requirements. My responsibilities would include scheduling team holidays without impacting service levels and maintaining staff.
• Managing Head of Customer Service, liaising with senior stakeholders to resolve the customers concerns.
• Monitor individual welfare through 121 discussions, ensuring managing 3 key areas. Skills, knowledge and behaviours. Also within a performance related pay environment, yearly appraisals delivered to all staff detailing.