William Meier Email & Phone Number

Cincinnati, Ohio, United States

Mason, Ohio, United States

This role provided extensive voice technology support for a wide range of customers.Provided all levels of support for local and hosted Digium, Switchvox, and IP Office VOIP systems.Met established SLAs for all levels of support.Helped maintain and update documentation, procedures, and policies for different customer and internal systems.

Cincinnati, Oh

This position included normal IT support and maintenance duties as well as project management and implementation.Performed Windows 7 to Windows 10 migration which included creating gold images for various hardware configurations. I also worked with various vendors for testing and to resolve various software issues.Assisted organization with becoming NIST-800 compliant for the shift to focus on defense work.Implemented an emergency plan to ready machines for WFH capabilities during the COVID19 outbreak.Performed maintenance and deployment of Windows Server environment and managed company’s Active Directory infrastructure.Performed deskside assistance with a large variety of hardware, network, and software issues as well as assisting with custom software packages developed by GE.Managed backups and restores via Backup Exec I also managed the tape library.

Cincinnati, Oh

This role included a variety of administrative and some light management tasksManaged and configured the company’s VMWare environment which included normal monitoring and maintenance and projects such as upgrading the VMWare software from a legacy version to the current version and setting up high availability on the system. This allowed the company to fully utilize their VMWare investment potentially saving the company thousands in lost revenue due to any single point of failure. This was tested at one point as the company’s entire VMWare environment failed except for one ESXi server and due to the fact that the environment was correctly set up there was no interruption to business operations.Formulated and carried out a plan to update company’s Windows Server environment from Server 2008 to Server 2016 and deployed a new Domain Controller.Provided daily support for all of the company’s IT infrastructure.Produced expense reports detailing monthly IT expenses and made some decisions regarding IT purchasing and budgeting.Saved the company around $15,000 during my tenure by evaluating different solutions from different providers for various issues that arose.Managed company’s Dell Equallogic SAN environment.Daily maintenance of Active Directory including security permissions, account set-ups, resets, and changes.

Cincinnati, Oh

This role included a wide range of support as well as project management.Administered VMWare environment that consists of around 100 vms and eight hosts in multiple locations.Managed company’s Dell Compellent and Equallogic SAN environment Managed organization’s domain and Active Directory infrastructure.Researched and deployed vRealize Operations to enable better management of VMWare environment.Provided support for standard server, network, and workstation issues as well as a wide array of custom software applications utilized by the organization.Helped create and review company IT policies.Reviewed and optimized organization’s IT infrastructure.Helped save the organization around $20,000 by assisting with a project to modernize and optimize organization’s backup and disaster recovery plan

Erlanger, Ky

In this position I provided a wide range of support for many different customers and environments.Administered all current versions of Windows Server, Exchange, and SQL on the market.Office 365 administration and activations.Troubleshooting of many different network, PC, server, and cloud issues. VMWare administration and troubleshooting.Supported various customer Citrix environments which included deployed applications and VDIs. Created documentation to company standards for various customer environments.

Crescent Springs, Ky

Brought in and provided day to day support for operations as well as some project work.Completed some network and NAS projects.Assisted with support of custom software package.Administered Active Directory and Office 365 accounts.Created images for multiple PC configurations and deployed 100s of PCs in a manufacturing environment.VMWare planning and deployment.

Blue Ash, Oh

Supported company’s IT infrastructure and implemented new technology solutions when business needs dictated. Performed server consolidation in data center by removing obsolete servers and combining functions of multiple servers. Which saved the company a few thousand annually in reduced maintenance and power costs.Administered and supported Cisco phone system.Helped perform an MPLS move.Performed an emergency phone system move.Implemented a plan of action to move corporate email from Exchange to Gmail.Administered organization’s Windows PCs and completed multiple roll-outs of various workstation configurations.Provided support to hundreds of local and remote users in all aspects of company’s IT infrastructure.Administered multiple Active Directory Domains.Managed and administered Windows server infrastructure.

Sharonville, Oh

In this role I provided planning, consultation, hardware and software installations, and support for the organization. Administered custom software that was used for all business functions which included running queries, scripting, importing and exporting data from the application and general administration of the package.Administered all VPN and LAN/WAN connections.Administered company’s Active Directory infrastructure.Created and implemented various IT policies to streamline IT operations and improve efficiency.Created and maintained a database and filing system for essential technical documentation and solutions to complex issues.Supported and implemented all break/fix solutions for the entire IT infrastructure.Migrated and upgraded multiple servers and databases. Successfully reorganized and simplified the LAN.Was instrumental in finding, testing, and implementing solutions to complex technical issues on a regular basis. When faced with a complex issue that I didn’t know the solution to, I utilize all resources at my disposal to find the solution which includes research, colleagues, and vendors. There was never an issue that I was unable to find a solution to utilizing this method I have continued to use this method in every IT position I’ve held since with great success.