● Provided exceptional customer service and technical support to resolve hardware, software, and networking issues for residential and small business customers● Ensure high level of customer satisfaction by helping customers understand their options for PC data transfer, and diagnosis, in a clear and accessible manner, and offering tailored solutions● Patiently and courteously performed customer training across technical topics, assisting customers in using software, setting up accounts, and implementing cybersecurity measures● Maintained accurate and detailed records of client information and patron requests according to approved procedures, maintaining strict confidentiality requirements

• Examined patent applications for compliance with patent law and USPTO procedure• Rapidly developed subject matter expertise and executed prior art searches of claimed inventions• Formulated comprehensive patentability searches using scientific and IP databases• Drafted 30+ USPTO office actions and patent applications responses • Concisely and accurately communicating patentability analysis and judgments of both legal and technical matters• Earned excellent evaluation on docket management of incoming patent applications• Authored non-final rejections, final rejections, and restrictions in official office actions

• Exploratory data analysis of weather and water quality databases• Data acquisition Python scripts and GIS procedures to acquire and clean data• Optimize nonlinear models of lake temperature to improve machine learning analysis• Collaborated with research and development team to develop minimum data requirements for freshwater hazard simulation

Graduate Student Instructor • Electricity and Magnetism Lab Instructor• Physics Tutoring Undergraduate

Research Assistant for LHCb Experiment at Syracuse University center• Construction duties for upgraded Upstream Tracker silicon detector.• Analysis of Mass Spectrum of Lab Data and Monte Carlo Simulation Data

Research Assistant for SeaQuest Experiment in Data Collection and Analysis• Optimized particle collider simulation step size and reaction types• Mass spectrum analysis of SeaQuest data and data simulations • Managed shift operation of experimental apparatus and supervised data collection

Research Assistant for Phonon Imaging with Dr. Msall• Designed experimental setup to automate phonon imaging scans and data collection• Programmed LabView data acquisition program for automated data integration• Modeled ultrasonic waves in materials using Mathematica

Research Assistant to Dr. DY Pang at Cyclotron Institute• Implemented nonlinear regression MINOPT to produce optical model potential• Cleaned and integrated relevant data sets