William Mitchell is a Senior Manager of Cyber Security Operations at Mass General Brigham. Colleagues describe them as "Glen is an asset to any organization that values a creative self starter with commitment to customer satisfaction. During our time at Cambridge Health Alliance, Glen was my dedicated resource for MAC and Special Projects. During that time, he received several customer initiated commendations for his follow through, attention to detail and excellent customer service skills. His gregarious nature and excellent work ethic made him a pleasure to work with in this challenging customer facing role. He always handled challenges with a creative "can do" approach and could always be counted upon to communicate in a timely and customer friendly manner. He always paid particular attention to urgent issues that needed to be addressed and escalated those that required further attention at a management level."