William Mix Email & Phone Number

Washington Dc-Baltimore Area

Collect and obtain factual information from a variety of personal and record sources to produce a report of investigation, containing all pertinent facts, of an individual's background and character, in accordance with government guidelines and instructions.Investigating applicants’ backgrounds by interviewing previous employers, landlords, schools, or others who may have knowledge of the applicant’s historyConducting surveillance activities such as following subjects to gather information about their daily routines and activitiesConstruct a written report of investigation compiling all pertinent information so the adjudicator can make an educated decision.Conducting background investigations in compliance with all Federally-mandated laws, and other Federal agency regulations.

Maryland

As a Regional Operations Manager/Supervising Solutions Officer (SSO) I handle the day-to-day operations of hospital security for 9 different locations. My duties include developing and implementing company policies and local operating procedure and protocols, suggesting corrective services and addressing customer complaints, reviewing and developing processes to minimize security threats, which includes de-escalation tactics. I manage a team of 160 employees consisting of subordinate managers and solution officers. This includes interviewing, selecting, hiring, conducting performance reviews, disciplinary actions, and workforce management scheduling.

Remote

I was responsible for delivering nonviolent crisis intervention and associated programs in a consistent, high quality manner while creating a superior customer experience for training participants. I was responsible for supporting CPI Certified Instructors with preparation, facilitation, and management of the classroom environment while delivering CPI training programs in standardized formatsPrepare and facilitate CPI training programs and presentationsLead instruction on de-escalation, disengagements skills and holdsOrganize and manage conference groups of up to 40 participantsTeam building activities, discussion activities, icebreakers and energizers

National Harmony Park

As the sales manager I was responsible for helping the companies meet their customer acquisition and revenue growth targets by keeping the company competitive and innovative. This included maximizing sales teams’ potential, crafting sales plans and justifying those plans to upper-level managementI made formal sales presentations and presented group informational seminars assisting families by helping them make decisions about the planning for their cemetery property needs in advance of their time of need.

 Manage a branch with $102,000,000 in Deposits and $4,500,000 in loans Provide guidance and coaching to branch personnel to achieve team and individual goals  Network with centers of influence establishing relationships in the local community  Cultivate and manage small business clients, up to 2 million in annual sales, their deposits, cash management and lending needs. Analyze and communicate to branch personnel and upper level management day to day sales and service activities Responsible for recruiting, interviewing and hiring branch personnel Facilitates analytical problem resolution process to clients and staff to solve issues and retain client patronage Insuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures