- Led a global team of Solutions Scientists responsible for presentations, differentiated solution demos, and technical proposals to prospective customers for the Clinical Genomics Workspace and FastFinder product lines - Conducted team training, mentoring, workload delegation, and performance management- Engaged VIP accounts as technical liaison to maximize retention, account growth, and client satisfaction- Synthesized market feedback and client needs into product enhancements and roadmap priorities, balancing near-term opportunities with long-term strategic goals- Sought/Consulted by colleagues in sales, professional services, product development and engineering as a technical coach and product expert- Acted as a communications translator between clients and developers, facilitating mutual understanding and enabling thoughtful, grounded solutions

- Guided five scrum teams through transition from just-in-time sprint planning to quarterly and annual roadmapping; led sole teams to achieve 100% delivery of quarterly commitments- Communicated and represented product strategy, vision, and roadmap to executive team and key stakeholders across all departments- Coordinated product roadmap with adjacent divisions and ensured alignment to company strategy- Coached team leaders to establish objectives and key results that balanced delivery cycles with quality and responsible scoping - Mentored supervisees on leadership, creating efficient and cohesive teams and a collaborative environment- Managed team velocity and capacity to guide planning, prioritization, and budgeting- Collaborated with commercial and customer success teams to assess market trends and customer needs- Worked closely across product, design, architecture and engineering to craft product solutions- Promoted Velsera through customer interactions, conferences, and events

Managed product life cycle, from concept to launch, of 11 new product lines integrating third-party clinical assays with PierianDx’s Clinical Genomics Workspace platform, expanding the test available to pathology labsSpearheaded organizational overhaul of new clinical oncology lab onboarding processes, reducing average cost by 68%Leadership responsibilities:- Created, organized, and directed cross-functional teams to create and maintain new products integrating NGS genetic assays for precision oncology into PierianDx’s Clinical Genomics Workspace (CGW) Software platform, utilizing knowledge of molecular testing, data analysis, and results interpretation.- Coached, mentored, and developed team members through individual supervision, performance reviews, staff meetings, and other communications- Partnered with HR to recruit and train 15 new employees, encompassing bioinformaticians, scientists, software developers, and quality engineers- Coached development teams in Agile product development, integrating Agile methodology into the organization’s existing development frameworkProduct Management responsibilities:- Created and maintained the product roadmap for integrating third-party clinical assays with PierianDx’s Clinical Genomics Workspace platform- Communicated and represented product strategy, vision, and roadmap to executive team and key stakeholders across all departments- Collaborated with internal and external leaders to understand customer’s requirements, create solutions, and launch initiatives for process improvement - Participated in press activities, conferences, discussions with leading industry contact, key clients, and market analysts- Bridged communications between technical development teams, executive leadership, and sales- Monitored product development sprints, reviewed product increment, and identified enhancement opportunities- Created a product release readiness process to ensure well-prepared, high-quality releases

- Reorganized the Customer Success department to effectively scale with the growing business - including creating and training 4 team lead positions, recruiting 12 new roles, updating procedures, and launching our first international team to support our international expansion - Managed a cross-functional team to ensure software implementations launched on schedule, within budget, and with the highest customer satisfaction:-- Provided daily and strategic leadership to implementation and support teams-- Coached, mentored, and developed team members through individual supervision, staff meetings and role-specific trainings-- Managed team allocation and priorities by ensuring that each associate had a manageable workload and reallocated resources appropriately-- Developed employee performance standards and conducted performance reviews-- Administered, reviewed, and maintained budget, procurement, information security and privacy-- Provided final oversight and accountability for all customer implementations and support issues- Cultivated open communication with customers to identify opportunities for continuous improvement in our processes and methodologiesEstablished new operating practices as a corrective action to improve coordination with other internal teams (sales, finance, account management) to support new client onboarding- Provided resource estimates to inform the adoption and budgeting of new projects and initiatives- Actively partnered with the sales organization in request-for-proposal response creation, sales discovery visits, and scope of work development- Established and maintained reporting on capacity, amount of implementation and support work, and future outlook in order to advise senior leadership- Developed relationships across the organization, listened to the needs of internal teams, and incorporated the feedback into improvement initiatives

Implementation/Validation- Served as a subject matter expert on NGS assay validations and experimental design, wetlab procedures and workflows, and bioinformatics pipeline requirements to promote best practices across client institutions - Provided assay validation consultation and support for institutions launching new clinical assays - designing validation experiments, leading analytical studies with the bioinformatics team, drafting reports to interpret and summarize the experimental results, and advising the client institution on process improvements- Designed implementation plans and identified product and service needs to enable client institutions to successfully launch new assays in PierianDx’s Clinical Genomicist Workspace (CGW) - Provided initial and follow-up customer training on the use of the product, while using the opportunity to gather feedback on upcoming features and product development efforts- Provided scientific support and collaboration for existing customer assays- Managed a portfolio of clients, with responsibility for achieving the operational and strategic goals of the organizationSales Support- Demonstrated the array of company products to prospective clients to facilitate new sales, and to train existing clients on updated product features- Bridged the science-to-sales knowledge gap for senior and regional vice presidents of business development- Served as a technical coach to sales, professional services, product development and engineeringProduct- Collected and curated customer and internal stakeholder feedback into a set of features aligned with PierianDx’s product and business objectives for its oncology offerings- Synthesized client feedback and needs for PierianDx’s product team to inform product enhancements and the development roadmap- Represented the customer voice while testing new products and software updates

- Coordinated technical and medical resources from PierianDx and client institutions to implement PierianDx’s clinical genomics software platform for client laboratories- Provided guidance and subject matter expertise to client institutions, particularly those new to Next Generation Sequencing (NGS)- Managed implementation project timelines and deliverables to mitigate risk to revenue targets; communicated progress, risks, and delays to the implementation and commercial teams- Organized and managed the customer support line, serving as primary point-of-contact initially, and later providing coordination, training, and an escalation path for new support staff- Represented customer needs to product development team based on client feedback and understanding of user workflows- Trained new team members

Managed research and development activities in collaboration between X-tend Energy and Washington University, ensuring coordinated progress toward deadlines and deliverables.Co-Inventor of slurry spray pyrolysis process and process engineer conducting early proof-of-concept workSpearheaded preparation of patents and grant proposals.

Participate in development of innovative and disruptive business projects in agriculture and alternative energy sectors including renewable chemical and biofuel production, alternative energy technologies, and crop and food production.Search for new business and technology opportunities for limited partners (Bunge Global Innovation, Monsanto, and Novozymes) as key member of sourcing and scouting team. Manage scouting operations -- setting initiatives, coordinating workflow, and overseeing preparation of presentation materials for the review of ~100 technologies per annum.Perform technical and financial due diligence on novel technologies available for licensing as opportunitiesAssist investment partners in developing new businesses from concept to scale up, developing battery materials and alternative energy technologies in preparation for venture capital initiatives.