• Manage the successful resolution of internal, external, and executive escalations. • Provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat.• Meet performance objectives in call quality, customer satisfaction, and call handling• Utilize critical thinking skills to analyze information and provide solutions

- Seasoned engineer with over 7 years experience managing district wide hardware, software, inventory, and new technology implementation ranging from kindergarten through 12th grade in both on site and remote capacities- Provide end-user support and training on devices ranging from desktop computers, laptop computers, SmartBoards, Eno Boards, iPads, various tablets, projectors, and other handheld devices throughout all three buildings of the district as well as supportive staff buildings- Lead training for staff and students on CyberSecurity threats, mitigating the likelihood of being compromised, as well as creating and maintaining a clean digital footprint- Point person for CyberSecurity as well as best practices to implement with the goal of protecting our students and staff- Provide direct and remote support to all staff, students, and caretakers throughout district and abroad- Work alongside staff and faculty to provide cohesive training on technology transitions- Coordinate with remote partners for pilot programs, software and hardware testing- Serve as a member of the District Technology Committee with specific focuses on the development of active learning spaces and a comprehensive STEM (Science, Technology, Engineering, Math) program which align with the district’s Strategic Plan- Point person for faculty, student, and staff account management (password, login and/or licensing issues)- Responsible for onboarding new students, teachers, support staff and administrative staff- Tasked with hiring and interviewing new candidates for the technology department- Create and manage extra curricular activities such as Sources of Strength, 3D Printing, hardware/software training for students- Work with senior students who are interested in pursuing a career in the Computer Science field after graduating

• Privately tutor elementary and middle school students across various topics and curriculum's. • Besides personally created work for each student, I am also actively in touch with the students teacher, and I often offer support for the material taught in school. • Currently, sessions focus on reading and writing with an emphasis on math and verbal skills.Personally create age and curriculum appropriate work geared toward student learning as well as supporting the topics and school work taught throughout the school week.• Also worked with a fifth grade student from September 2013 to January 2014 with a mostly homogeneous curriculum.

• Work one to one with disabled/handicapped students in a small to medium classroom setting, in Language Based Instruction Classrooms, Direct Instruction Classrooms, and mainstream classrooms.• Students worked with range from kindergarten to fourth grade, across varying curriculum's, created for the students individual needs.• Aide and assist individual students throughout the day, including time in mainstream classrooms and activities scheduled in the school, as well as field trips and other school promoted assemblies and functions.• Duties include working one to one with an assigned student and teaching the curriculum set to their individual needs, as well as managing groups of students.• Aided all weekly special education extra-curricular after school programs and events, such as community walk and social skills for disabled/handicapped students.

• Worked with a severely autistic student at his residence.• Duties and responsibilities include completing assigned homework, integration into the community, assistance in performing basic tasks, and general at home skills. • Other duties included aiding and assisting in school activities with the student, such as extracurricular activities including sports and social skills, as well as providing constructive feedback to both the caretakers and students teachers.• Duties also included assistance during medical visits and family visits, as well as assistance during parties and social events offered both through the school as well as throughout the community.

• Aided and assisted a severely autistic student at his residence. • Duties included assistance in various activities, such as homework analysis and completion, as well as completing various duties and activities outlined in the students habilitation curriculum; reading, writing, as well as problem solving and general educational activities.• Curriculum focus was set on age appropriate gestures and activities, as well as appropriate social gestures and any and all crisis intervention if necessary.• Also aided with any doctor and medical visits, as well as social situations and extra curricular activities.