William Moranz Email & Phone Number

Rochester, New York Metropolitan Area

Infrastructure Delivery Team

Rochester, New York Metropolitan Area

Rochester, New York Metropolitan Area

ACS/3Cloud merger.

Rochester, New York Area

Rochester, New York Area

Responsible for assisting the company’s efforts in designing,implementing, and maintaining various IT elements of its infrastructure, includedsystems used to capture, store, and display medical records and imaging,eHealth Technologies’ website and user portal.

Rochester, New York Area

The I.T. Technical Services Specialist - Level II will be responsible for monitoring, triaging,analyzing, troubleshooting, remediating, escalating, and driving help desk tickets tocompletion. As a senior member of the I.T. Help Desk team, they are also responsible toact in a lead capacity by training, guiding, advising, and informing junior I.T. Technical Services Specialist I as directed, and in coordination with, the Help Desk Manager.This role requires excellent organizational skills and the ability to handle multiple ticketsfrom both internal and external customers along with projects and tasks assigned by theHelp Desk Manager. The ability to follow through on all assigned actions in a timelyfashion is critical.The person will work in a dynamic, fast paced, team-oriented work environment that isguided by and upholds company core values.

Rochester, New York Area

Monitors and handles all internal employee technical occurrences. Perform customer facing application support, desk side support, remote support and after hours' phone support. Assists with management, maintenance and troubleshooting of the production environment. Consisting of Windows and Mac operating systems; Tablets and Printer/Scanners; projectors and VOIP phone systems.• Monitors and handles all assigned support requests, incidents, issues, tickets, and data remediation, to ensure flawless and quality delivery of services to customers.• Performs customer facing application support, desk side support, remote support and after hours’ phone support.• Escalates incidents when required to the appropriate next level support personnel.• Utilize and maintain the helpdesk ticketing software• Actively participates in the success of the team, and suggests process improvements to ensure effective and efficient support.• Attends, and is an active participant in, daily recap sessions to prioritize work and communicate task status.• Schedules remediation in accordance with the priorities assigned.• Develops and maintains relationships with technical staff and customers.

Rochester, New York Area

Part time Nov2017-Feb2018• Provide quality focused service and support to more than 60 colleges and universities.• Train technicians (>50) in technology, software utilization and client business processeso LMS Management (Blackboard, Moodle, Canvas, Angel, Sakai)o Email (Gmail, Office 365, Outlook Client)o Desktop/Laptop Hardware o SIS/ERP systems (Banner, Colleague, Datatel)o Portal Systemso Student Services (Admissions, Registrars, Financial Aid, Bursar)• Provide Support for Faculty/Staff/Students via Electronic Support/Phone Supporto Utilize Email, Self Service Ticketing and Live Chat support toolso Tier I/Tier II troubleshooting for these colleges and universitieso Internal employee technical supporto Beta tester for customer support systems/Image computers for incoming/current technicians• Provide internal assistance for transitioned technicians of support process.

Rochester, New York Area

Help Desk Specialist for Ellucian

Pittsford, Ny

Temp Position for Maximus.Clerical SupportData Entry for Medicare Appeals

Rochester, New York Area

Community Manor ApartmentsOffice ManagerLease Apartments

Webster, Ny

• Ability to work with customers to troubleshoot/resolve technical/billing inquiries. Ability to navigate through multiple computer applications. • Provide internal assistance for transitioned technicians of support process.

West Henrietta, Ny

• Manage/Oversee Service Technicians Schedules • Liaison between local offices, customers and technicians. General Troubleshooting for Security Systems• Balancing technician schedule efficiency and productivity given customer expected arrival times• Ensuring customer appointment times are me• Reprioritization of jobs as required to meet customer commitments• Providing timely customer notification on appointment changes or delays• Strategic planning of schedule concerning technician skill set, training and time off• Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries• Providing of daily communication between technicians, customers, management and other ADT support centers through various communication channels• Dispatch of technicians to emergency customer requests after hours and facilitation of technician timely response• Various administrative duties such as on time arrival tracking, in order to best support local branches and promote an increase level of customer satisfaction.

Associate'S Degree, Electrical Engineering Technologies/Technicians

Business Administration Degree

Regents With Distinction Diploma, Music

Music Education/History