I have been contracted by nGeneration to work for Whitbread for the last 12 yearsMy current reposibilities at Whitbread include:Managing the outlet PC build process, and the relationship with the build providerTesting software releases for the outlet buildManaging the monthly Windows patching of the outletsProviding outlet architecture support to projectsThird line support for the outlets helpdeskPreviously with Whitbread I have:Developed the training course and materials for the roll out of Micros EPOS and stock solution to Beefeater and Premier Inn brandsManaged the training teams for these roll outsProject managed a payment on line trial for the Premier inn websiteProject managed the trial of hand held ordering devices in Table Table restaurantsProject managed the roll out of thermal invoice printers to Premier Inn receptionsManaged the implementation of estate wide software upgrades, circa 450 sitesManaged and conducted the UAT of Premier Inn kiosksDeveloped materials and training courses for an Oracle ordering roll out to restaurantsDeveloped materials and training courses for a new business done solutionOther roles for Witbread have included business analyst, systems developer and tester, training co-ordinator for Costa and Premier Inn systems trainerPrior to Whitbread I worked on a project for Youngs Brewery to roll out an EFTPOS solution to their outletsLine manager for other nGeneration personnel working at Whitbread

A seven month contract working as part of a team who trained and implemented the Clarity EPOS system into the Laurel pub chainConducted 2 day group training courses for 12 delegates on the new systemCompleted site surveys for equipment levelsInstalled training kitProvided on site support and training

Worked as part of a team implementing the Micros EPOS system in to the Brewers Fayre estate. Including the surveying for and installation of new equipmentConducted various 1 and 2 day training courses on the Micros EPOS systemProvided on site support and training

My role as store manager was to achieve sales and profit targets, by managing all aspects of the business; including merchandising standards, staffing, cost control, recruitment and training, stock availability, stock holding, security; and health and safetyDeveloped a new stocktaking process for the company