William Mortimer Email & Phone Number

London/Remote

A Service Desk Technician troubleshoots, diagnoses and resolves issues with desktops, servers, network infrastructure, printers, telephony and other peripherals. As well as assisting contracted clients with their questions and requests related to their computer equipment including routine maintenance and repairs ensuring that the client experience is aligned with client expectations and that operational KPI's are met.

Loughton

As a Project Manager in IT/software + app development I wear a plethora of hats. My role predominantly is focused on managing, monitoring, liaising between and supporting the various development teams and stakeholders using both agile and waterfall methodologies.I work closely both the programmers, agents and end users to ensure that our clients expectations are appropriately managed, product design specs have been met and that any rollout to end users or stages of implementation are handled effectively and efficiently, as well as mostly importantly, driving the teams to deliver the end product in good time within budget and scope.

Sawbrigeworth Hertfordshire

Elected Member of East Herts District Councillor First Elected - May 2011-2015Re-Elected - May 2015-2019-Member of Joint Scrutiny Committee-Member of Full Council-Member of Corporate Business Scrutiny Committee- Vice Chairman of Audit Committee Jan 2012- May 2015- Chairman of Audit Committee Appointed May 2015 Duties of Audit Committee - To consider the Head of Internal Audit's annual report and opinion, and a summary of internal audit (actual and proposed) and the level of assurance it can give over the Council's corporate governance arrangements and to make/pass recommendations accordingly - Also one of the roles of Audit is the overview of the financial health of the Council as a whole, managing day-to-day operations finance as well as savings and investments to make sure we are maximising our return without exposure to risk.Duties of Corporate Business Scrutiny - To Develop policy options and to review performance and scrutinise the policies of the Council - To see where we are hitting our KPI's and if not doing so to make recommendations for increases in Officer resources or support as necessary to maintain and achieve

Harlow, England, United Kingdom

• Managing customer services/cashiers desk• Processing daily paperwork (Finance agreements/care plan/refund and exchange documentation)• Safe/till/cash lifts and management • Working to added services sales targets• Physical repair/Health check/upgrading/virus cleansing of Windows/Apple/Android/iOS/Chrome devices• Software diagnosis, installation and support - Win 95 – Current Win 10.• Processing returns of high value IT and White goods; as well as checking those of the team and dealing with any ‘grey area’ issues.• Performing servicing for customer and inhouse IT hardware and fielding technical queries • Diagnosing and repairing faults with IT and electronic equipment.• Physical rebuilds, service and upgrade of hardware repairs of laptops, tablets, Apple units, PCs, AIO as well as software/networking troubleshooting.• Performing data recovery services on faulty equipment• Resolving high level customer issues in liaison with regional managers and other senior managers.• Working with regional delivery/repair centres to expedite the resolution of customer issues• Mentoring and staff training – Admin and technicians• Performing monthly 1-2-1 meetings with team members; working towards continuous learning and improvement, as well as dealing with subpar performance issues.• Streamlining of existing and introduction of new procedures to prevent and decrease customer complaints.

Braintree, Essex Uk

EU Trade Sales ExecutiveVolume Supplier of Remarketed IT to European Countries.RDC's core IT Disposal and Asset Recovery Services are focused on generating value from used IT for our clients and creating an environmentally sustainable Computer disposal solution for anything unsuitable for reuse.I source stock and construct deals for clients looking after the EU sector. In my role I manage the entire sale process from start to finish.-Managing their payments and application of credit notes. -Problem solving issues on stock to give the best possible outcome for both the business and customer.-Technical Advice-Customer Vetting - Checking Company registration and VAT registration-Liaising and arranging with both our and customers couriers for transport to all EU countries.- Identifying Market trends and making decision based upon that to give the best result- Customer Service- Using the internet/networking to find new customers- Face to face discussion, tours and bespoke deal creation

Harlow

Managing colleagues sales and sales techniqueManaging and maintaining POS DisplaysSolution SellingStock ManagementStaff Training and mentoringCustomer Service/ Escalated ComplaintsBack up Technician when staff we ill/on holiday or seasonally busy(e.g January returns)Proactively responding to customer traits and requests - changing units on display, where they are displayed and how they are demonstrated and displayed to customers maximize sales potentialAfter Sales ServiceCompleting and signing off customer credit agreementsTechnical advice to both staff and customersIn home network setups

London / Harlow /Bishop Stortford