William Mounger Email and Phone Number

Oversee technical department with regards to assisting customers and dealers with technical questions, performing tests and repairs on inboard/outbards. Oversee, approve and handle issues in regards to warranties and product failures.Resolve customer issues with regards to complaints to ensure friendly customer relationsCorrespond and assist with dealer technicians to solve customer issuesInstruct and educate sales staff and customers on product development, maintenance and… Show more Oversee technical department with regards to assisting customers and dealers with technical questions, performing tests and repairs on inboard/outbards. Oversee, approve and handle issues in regards to warranties and product failures.Resolve customer issues with regards to complaints to ensure friendly customer relationsCorrespond and assist with dealer technicians to solve customer issuesInstruct and educate sales staff and customers on product development, maintenance and preventive careAssist with new product development and developed parts catalog for 2014 and 2015 Show less

Perform diagnostics and repair of all types of marine engines Perform mechanical repair work such as:Overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systemsRebuild parts such as engine powerheads Rewire ignition system, lights and instrumental panelComplete repair work utilizing service scheduler and SSO’s with the established time framemaintained strong customer retention in 3 counties.

increased shops gross profit by 8% month over month.Managed Body Shop while training new management and recruiting new employeeRecognized by the owner for raising profitability through cost controls on supplies, outside service and vendors.Strengthened shops reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufactureProduced strong wholesales and retail business relationships to ensure developmentMaximized… Show more increased shops gross profit by 8% month over month.Managed Body Shop while training new management and recruiting new employeeRecognized by the owner for raising profitability through cost controls on supplies, outside service and vendors.Strengthened shops reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufactureProduced strong wholesales and retail business relationships to ensure developmentMaximized bottom line through staff management, inventory control and complete customer service Show less

developed and built business from the bottom updeveloped strong customer base to generate a 6 figure sales annually and 3 store frontsdealt directly with sales reps to maintain relationships and ensure profitabilityResponsible for maintaining operational standards, customer service levels, driving sales, budgeting and controlling labor, visual standards.Website management onlineEvents and marketing communicationLead instructor for wakeboarding, wakeskating, kneeboard… Show more developed and built business from the bottom updeveloped strong customer base to generate a 6 figure sales annually and 3 store frontsdealt directly with sales reps to maintain relationships and ensure profitabilityResponsible for maintaining operational standards, customer service levels, driving sales, budgeting and controlling labor, visual standards.Website management onlineEvents and marketing communicationLead instructor for wakeboarding, wakeskating, kneeboard, waterskis and skateboarding. Show less