William (Bill) Moutsios Email & Phone Number

Los Angeles Metropolitan Area

• Led process improvement and employee data analysis for HR for the California Consumer Privacy Act (CCPA) project, covering 27,000 employees and supplemental workers• Defined processes and identified data which interfaced with structured systems (SAP, Taleo, SuccessFactors, Remedy, iVOS, and others)• Led HR data mapping, data integrity, data governance, business and technical requirements, BRD review, and UAT test cases for CCPA• Collaborated cross-functionally with stakeholders including HR, Ethics & Compliance, Law, IT, Customer Service, Business Partners, T&D, and Corporate Security• Facilitated Customer Services’ January 2020 CCPA launch (5 million customer accounts)

Los Angeles Metropolitan Area

Provided pro bono business consulting and problem solving services in corporate governance, IT, communications, process design, root cause analysis, countermeasures, and policies and procedures.

Greater Los Angeles Area

VSA Reinsurance Program ($75M+ annual premium volume):• VSA (NCFC): Led development of significant program enhancementso Developed and implemented an innovative investment program; increased dealer satisfaction (2/3’s of sales volume migrated to this new option) o Led the vendor selection process, Request for Proposal (RFP), and Statement of Work (SOW); secured significant annual cost savings ($700K+) and service level improvements• VSA (CFC): Developed an innovative, enhanced investment option to include sweep accountsGAP Reinsurance Program ($17M+ annual premium volume):• GAP (NCFC & CFC): Led Reinsurance Administration vendor replacement initiative, resulting in $1.5M in annual savingsAdditional Significant Enhancements to Dealer Support Programs• Developed two other incentives: VSA Premier Program (large dealers) and VSA Loyalty Incentive Program (small dealers); saved three National Accounts; secured 15 prospects• Led execution of innovative Dealer Conquest Fund for all insurance products

Greater Los Angeles Area

• Using TFS Kaizen principles, led development of enhanced VSA program, leading to $15M net additional annual profit to TFS ($120M to date)o Conducted Nationwide Voice-of-Dealer Customer meetingso Obtained company-wide consensus, and Senior Management approval• Led development of an embedded Roadside Assistance program in all VSAso Negotiated with two vendors (Cross Country/Agero and AAA), and secured cost savings to TFS of over $6M annually • Led research, development, and go-to-market for several enhancements to Certified vehicle programs (TCUV and LCPO), increasing annual sales to nearly 400K and margin to $50M• Led development of enhanced TFS VSA/CPO Loss Control program, resulting in the creation of a Loss Control department and program-to-date claims savings of over $100M

Greater Los Angeles Area

Internal Consultant: Consulted with/for Senior Management on TFS Insurance products representing $200-$300M of net annual TFS profit• Performed a variety of analyses on core Insurance products, identified issues and trends, and recommended appropriate actions, resulting in improved profitability• Developed and maintained statistical and financial analysis models, such as Loss Development, Pricing, and Profitability; used for critical business decisions and financial planning• Provided actuarial/regulatory analysis and support associated with the justification of filed rates in individual states for VSA and GAP programs, resulting in approvals in 50 states Pricing and Analysis: Responsible for the accurate and timely rate setting for new and existing TFS Insurance products and managing key product and company performance indicators, covering over 1.5M of annual product sales • Oversaw development of models, processes and work flows to set product pricing and gain senior management approval• Oversaw the adoption of relevant key performance indicators to Senior Management and developed tools to monitor trendsData Mart: Oversaw a project to add 300 data elements and “drill downs”, utilized by the Insurance group to make key business decisions• Supervised a cross-functional team of associates in the proof of concept, development of requirements, data modelling, creation of test cases/expected results and user acceptance testing• Supervised documentation to support the implementation and enable users to more effectively utilize the tool and complex insurance dataStaff Development: Responsible for the direct supervision of a senior associate

Greater Los Angeles Area

• Served as an internal employee benefits consultant for Toyota and Lexus dealers• Served as a liaison between dealers, Seabury & Smith, and insurance carriers

Greater Los Angeles Area

• Consulted with clients on employee benefits (medical, dental, vision, life/AD&D), insurance carriers, plan designs, and third party administrators; maximized benefits and minimized employer costs• Set accrual rates for clients with self-funded benefits programsKey Clients (1,000+ employees): • Time Warner, Inc.• DreamWorks, SKG• Northrop Grumman• County of Los Angeles• Pasadena Unified School District• Times Mirror Corp.

Orange County, California Area

Mid-Market High-Tech & Manufacturing Clients: (100 - 1,000 employees):• Advised clients on selection of employee benefits (medical, dental, vision, life/AD&D, and EAPs) to maximize benefits and minimize employer costs• Analyzed and negotiated insurance carriers’ rates, products, plan designs, and benefits to ensure compatibility with client goals

Greater Los Angeles Area

• Managed a staff of 13 underwriters, underwriting 20,000 existing employer groups, representing $4 billion of annual company revenue• Served as a liaison between Underwriting, Financial Planning, and Marketing & Sales

Greater Los Angeles Area

• Developed, managed, and modified Adjusted Community Rating system • Developed rates for new and existing products – basic medical, supplemental benefits, and new programs, for all size renewals and prospects• Provided/interpreted utilization data to employer groups, consultants, and account managers• Developed laptop rating system for field rate quoting• Selected by Sr. Management: team member of Inter-Regional Subcommittee on Rate Setting

Cleveland/Akron, Ohio Area

• Developed annual department budget of $33M, analyzed monthly variances, and reported and made recommendations to Sr. Management• Conducted computer hardware acquisition analyses and advised Sr. Management• Negotiated lease, purchase, and maintenance contracts with computer hardware vendors, resulting in cost savings and increased performance

Master Of Business Administration - Mba, Quantitative Analysis & Labor Relations

Bachelor Of Business Administration - Bba, Quantitative Analysis & Finance