William Munker Email & Phone Number

Baltimore, Maryland

• Lead a team of Reimbursement Supervisors and staff, driving financial outcomes and leveraging reports for performance elevation.• Ensure the alignment of billing & collections processes with organizational best practices and legal standards.• Authorize and independently decide on claim adjustments up to $3,000.• Manage month-end financial close and prepare comprehensive monthly reports.Key Achievements:o Spearheaded initiatives that reduced Blue Cross & Blue Shield AR over 120 days by $1.5M within a 6-month period. o Led the Medicare team to have a record low AR over 120 percentage of 0.9%.o Played an instrumental role in the integration of several acquisitions.o Led training endeavors for the new Billing system, Venu.o Actively participated in the development and launch of Robotic Process Automation (RPA).o Oversaw the post-billing audits for all insurances, established a detailed tracking method to measure success and identify trends to discuss on monthly meetings.

• Managed audit processes, providing guidance to Billing and Collections Coordinators to optimize performance.• Administered claim write-offs and adjustments up to $500.• Ensured the consistent maintenance of team productivity and set quality benchmarks.

Assist other teams with insurances that have been identified as problem payers to improve the cash flow & decrease AR > 120, identify trends and offer solutions to resolve and prevent the issues in the future.

Tasked with working specific Blue Cross & Blue Shield plans such as Highmark of PA & DE, Independence of PA, Capital of PA, Horizon of NJ, Empire BCBS of NY & BCBS of RI.

• Streamlined inventory management processes.• Executed billing protocols for a diversified range of insurance entities.• Conducted insurance verification for patients and effectively reconciled bank discrepancies.• Managed and processed cash inputs from EOBs.Key Achievements:o Pioneered and implemented a comprehensive inventory processing methodology, complemented with an instructional manual.

Education record

Accounting