William Munro Email & Phone Number

Glasgow, Scotland, United Kingdom

Cumbernauld, Scotland, United Kingdom

Livingston, Scotland, United Kingdom

Glasgow, United Kingdom

Driving Sales & Margin PerformanceWork with the counter team to deliver excellent customer serviceLook for add-on sales as part of the selling process e.g. brake fitting kits etc.: Maintain the shop to the highest display standardsEnsure all stock is picked quickly and accuratelyEnsure all monies are processed efficiently and cash is all accounted forSeek support where necessary to maintain service levelsFollow up non-collected Click & Collect orders to drive additional sales Process all sales and refunds correctly to ensure accurate stock file maintainedImproving Customer Connectivity & RelationshipsDeal with customer complaints and turn them into ECP advocatesSupport the counter team to develop their customer service skills and conduct feedback on performance dailyHolds the counter team to account where necessaryLead the team by example demonstrating the following:Strong work ethicDo the right thing as opposed to the convenient thingRespect all colleagues, be fair and consistent Review and record progress of the counter team and identify plans to get back on track where requiredEnsure full induction training and support for all new counter starters.Ensure counter team complete ECP academy courses within appropriate timescalesKeep the counter team up to speed on any issues e.g. Friday Special, promotions to push etc.Hold counter team briefing to keep everyone aligned and motivated outlining the day’s challenges and opportunities.Keep a daily learning log to assist with development and planning for the future.Succession Planning / RecruitmentMulti skill the counter team that supports flexible workingIdentify any real talent to the BM for addition to the succession planRecruit for outstanding attitude, strong work ethic and flexibilityEnsure there is a robust staffing plan in place every day with contingency for unforeseen challenges

East Kilbride, South Lanarkshire, United Kingdom

Promotion to higher turnover store. 70k per week • recruiting, training, supervising and appraising staff (currently 25members)• managing budgets such as staff payroll, overtime costs etc• maintaining statistical and financial records• planning staff rotas• promoting and marketing the business inline with company guidelines • dealing with customer queries and complaints• overseeing pricing and stock control• maximising profitability and meeting sales targets• ensuring compliance with health and safety legislation• preparing promotional materials and displays. Training and supporting new management to the business.. Training and developing current management and signing off back office training.

Airdrie, North Lanarkshire, United Kingdom

• recruiting, training, supervising and appraising staff (currently 18members)• managing budgets such as staff payroll, overtime costs etc• maintaining statistical and financial records• planning staff rotas• promoting and marketing the business inline with company guidelines • dealing with customer queries and complaints• overseeing pricing and stock control• maximising profitability and meeting sales targets• ensuring compliance with health and safety legislation• preparing promotional materials and displays. Training and supporting new management to the business.. Training and developing current management and signing off back office training.

Promotion to higher turnover store.• recruiting, training, supervising and appraising staff (currently 18members)• managing budgets such as staff payroll, overtime costs etc• maintaining statistical and financial records• planning staff rotas• promoting and marketing the business inline with company guidelines • dealing with customer queries and complaints• overseeing pricing and stock control• maximising profitability and meeting sales targets• ensuring compliance with health and safety legislation• preparing promotional materials and displays

• recruiting, training, supervising and appraising staff (currently 10 members)• managing budgets such as staff payroll, overtime costs etc• maintaining statistical and financial records• planning staff rotas• promoting and marketing the business inline with company guidelines • dealing with customer queries and complaints• overseeing pricing and stock control• maximising profitability and meeting sales targets• ensuring compliance with health and safety legislation• preparing promotional materials and displays. Overall responsibility for 5 stores in the area under the area manager. Advising and supporting.. Collation of data for area manager

Hamilton

• assisting the Store Manager to improve day to day operations, sales and profitability• training and supervising staff• maintaining statistical and financial records• planning rotas in store managers absence• overseeing pricing and stock control• dealing with customer queries and complaints• preparing promotional materials and displays• ensuring compliance with health and safety legislation

Glasgow, United Kingdom

• covering 5 stores across the areastock replenishment• responsible for processing cash and card payments• answering queries from customers• dealing with customer refunds • receiving and booking in stock deliveries

Coatbridge

• recruiting, training and supervising staff• managing store budget and staff payroll• ordering and replenishing stock• promoting and marketing store• answering customers queries and complaints

Coatbridge

• picking up and delivering customers• taking the fastest and safest route possible• helping to load and unload the vehicle• calculating the correct fare and return fare• ensuring the vehicle is clean and in good working order

Coatbridge

• order and stock replenishment • compile and maintain records of quantity, type, and value of stock• book in all deliveries and ensure correct paperwork is produced• verifying that quantities received match bills produced• allocate stock location and update database to ensure warehouse operations are able to locate stock for out going deliveries• maintain ongoing and proactive communication with warehouse operations about new arrivals, order overages and shortages, and delivery delays • ensure damage stock and manufacturer returns are processed in a timely manner and that the database is updated to reflect the out going stock • Decrease stock shrinkage by reviewing order discrepancies, and reporting suspicious activities to loss senior management as part of the stock audit

Coatbridge

• stock replenishment• answering queries from customers• merchandise stock• responsible for processing cash and card payments• complete SVQ as part of overall training