• Led full product lifecycle management of a SaaS solution, from ideation through development, testing, and pre-launch activities, with a targeted Q4 2024 launch. Delivered on-time and on-budget by aligning resources effectively.• Oversaw daily operations of the product development team, driving process efficiency and resource optimization.

• Managed the P&L, customer support experience, GTM, product development/strategy, and more to manage this line of business, supporting sustained ~10% YoY increases in customer adoption over 5+ years.• Defined product vision and roadmap and secured leadership buy-in through market research and user analysis.• Drove product innovation steadily increasing KPIs: average session duration (+20%), CSAT score (+10% YoY), & NPS.• Helped 4 direct reports & many indirect reports achieve internal leadership promotions through training & mentorship.• Collaborated with R&D, engineering, business systems, and other teams to define, refine, and ship products and features.• Managed go-to-market process for new releases. Managed external vendor contracts supporting compliance/operations.• Inspired and educated business partners at speaking engagements including annual global user conference (2014-2023) increasing product visibility & driving ~20% increase in customer feedback to support strategic product planning.

• Fostered a culture of professional growth in a team responsible for creating engaging and interactive training content for Aderant products. Championed Agile methods to streamline product development and increase release cadence 3x.• Led design of new client eLearning programs across product portfolio on schedule and within budget, increasing leverage of bespoke and billable training resources 3.3x through optimized resource allocation.• Collaborated with product managers, developers, & customer support teams to ensure alignment with application updates, user needs, & business goals. Established feedback process to identify areas for improvement, & prioritize product features based on impact, resulting in YoY average 8-point increase in net promoter score (NPS).

• Led 0 to 1 development for SaaS-version of flagship product, contributing to 90%+ of new product-line sales & 25%+ of recurring revenue, generating approx. $17 million ARR. • Productized previously bespoke professional services (high time/cost) into software-enabled, automated processes. Coordinated cross-functional teams to enhance scalability, reduce costs, and expand market reach.• Reduced minimum implementation project duration by 80+% and reduced minimum implementation cost by 90+%.• Established Cloud Ops and Dev Ops departments, reducing initial setup & delivery by 96% from 6 weeks a 24-hour turnaround by implementing automated deployment pipelines and standardizing internal procedures.

• Managed and mentored high performing team, & measured performance against KPI benchmarks & SLAs, resulting in steady 90+ NPS score for customer support experience.• Directed a team in resolving complex issues ensuring appropriate prioritization. Implemented best practices streamlining support processes to improve efficiency & resolution speed, slashing MoM backlog by over 70%.• Maintained close alignment with all other departments to champion the voice of the client within the organization, leading to adoption of MoSCoW prioritization framework for user stories and centralizing the client in product planning.• Developed, executed, and analyzed impact of department policies and strategic initiatives.

• Led 0 to 1 development for eLearning product including overall project management, design, and implementation of Azure infrastructure. MVP served over 6700 courses to users across 500 client firms in first year of operation, enabling 3 FTEs to be reallocated to revenue generating operations and supporting a higher quality on demand client experience.• Designed and led 12-week boot camp for new hires in all client-facing departments including product and technical skill development, soft skills, & industry knowledge. Provided curriculum oversight, evaluation, coaching and bespoke feedback for trainees, resulting in 95% trainee success rate and decreasing new hire ramp-up time by over 25%.• Delivered end-to-end implementation & consulting services to international clients including the world’s largest legal and services firms. Advised primarily on management of mission critical financial processes & systems. Representative clients included: Arnold & Porter; Davis Polk; Greenberg Traurig; Jones Day; Skadden Arps; Williams & Connolly.• Developed training programs and course content for instructor-led/electronic delivery, and interactive computer-based training for internal and external clients, covering product, technical and industry topics.

• Led all aspects of technical support in North America region for Aderant Expert Services Framework, the go-forward technology stack for our flagship product. Other focus areas included upgrades, infrastructure & integrations. Managed support transition of Services Framework from alpha/beta to general launch.• Developed procedures for installation, troubleshooting, and customization of Framework applications.• Coordinated quality assurance and client response across geographic regions, unifying support experience globally.

• Provided product support and financial consulting to key decision makers at client sites. Focus areas included practice management, conflicts of interest, time and cost accounting, accounts payable and related applications.• Provided technical assistance utilizing application, direct modification of client data, business processes and billable client services.• Provided consulting for executive level decision makers at client sites on a daily basis..• Consulted on post-conversion setup and provided training to clients during go live process.• Provided billable consulting services to configure, maintain, and customize mission critical financial systems for the world's largest law firms.

• Analyzed commercial real estate for highest and best use, cost approach, and sales comparison.• Collected and analyzed economic and demographic data, researched market forces and evaluated influence on real estate markets.• Drafted litigation-ready appraisal reports for litigation support, estate resolution, and property transactions.• Typical subject sites valued in the $500,000 to $1,500,000 range.