• Conducted tax reviews and compilations to identify potential exposure areas and provided suggestions.• Performed analysis on inventory, accounts receivable, and accounts payable balance sheet accounts.• Examined accounts and records and computing tax returns according to prescribed rates, laws, and regulations.• Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise tax returns.• Recorded, classified, and summarized financial transactions and events in accordance with accounting principles.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns• Provided primary customer support to internal and external customer• Recorded account information to open new customer accounts• Collected and analyzed customer information to prepare product or service report• Clarified customer issues and determined the root cause of problems to resolve product or service complaints• Offered advice and assistance to customers, paying attention to special needs or wants• Maintained up-to-date knowledge of product and service change