Senior Director | Store Operations
Benicia, California, United States
As a part of this job role, I provided store leadership to 170 locations through store visits, video meetings and direct correspondence with stores and district managers. It was me who coordinated with support team members to act effectively in order to resolve individual store issues quickly. One of my key task was to evaluate effectiveness of the alarm systems, CCTV, and theft prevention procedures. Moreover, I collaborated with FP&A on annual budgeting and monthly profit and loss review. I was involved in maximizing operational efficiency and customer satisfaction by developing store audit procedures. Along with the above, I was also the environmental, social and governance committee member.My key-contributions for this role are mentioned below:• Implemented a corporate travel booking and expense program that allowed for visibility and control of corporate travel expenses. • Executed the Corporate Mobile Device program to better control company cell phone expenses with improved productivity. • Built out the support team from three to twelve to better align store support activities and still leverage G&A expenses for the department. • Produced nine annual company leadership conferences for 250-300 attendees and 35-50 vendors.