William Ngu Email & Phone Number

Dallas, Texas, United States

• Developed and implemented RPA solutions using Automation Anywhere to streamline processes and maximize efficiency• Designed automation processes as per the operational needs of an organization• Participated in code and design reviews and provide expertise in development and integration of automated solutions• Analyzed current business processes scope for automation• Assisted in Tier 2 and 3 level of support of automated processes

Irving, Texas, United States

• Automated daily manual processes for internal and external clients as RPA• Developed applications in C# for various tasks and pushed onto a server• Used selenium in the creation of a web scraper to scrape information off websites and used as data entry for websites• Created an application in C# that watches multiple file locations and processes files placed in location based on business requirements• Implemented a preliminary front end web application in ASP .NET that tracked automated job statuses to ease production support

Irving, Tx

• Automated daily manual processes for internal and external clients as RPA• Developed applications in C# for various tasks and pushed onto a server• Used selenium in the creation of a web scraper to scrape information off websites and used as data entry for websites• Created an application in C# that watches multiple file locations and processes files placed in location based on business requirements• Implemented a preliminary front end web application in ASP .NET that tracked automated job statuses to ease production support

Irving, Tx

• Automated data reports and databases in VBA/VBS that refresh data and email reports out at specific times• Monitored and managed specific department inventory and workload• Enhanced/developed existing and new reports to eliminate manual processes by implementing SQL queries• Created a C# front end application using SQL tables to help users track data• Used C# application to build a quality control process

Irving, Tx

• Applied SQL for improving analysis and manual processes• Automated/updated reports that maintained/tracked inventory and monthly goals• Created databases to assist in tracking reported issues and priority inventory• Analyzed root cause based on identified/reported issues for carrier applications and work with other teams to resolve issues

Irving, Tx

• Identified and reported issues for carrier applications• Applied quality control based on work load and business requirements• Improved manual processes for more efficient and quality work for quicker turnaround time