William Ngu Email & Phone Number

Dallas, Texas, United States

• Developed and implemented RPA solutions using Automation Anywhere to streamline processes and maximize efficiency
• Designed automation processes as per the operational needs of an organization
• Participated in code and design reviews and provide expertise in development and integration of automated solutions
• Analyzed current business processes scope for automation
• Assisted in Tier 2 and 3 level of support of automated processes

Irving, Texas, United States

• Automated daily manual processes for internal and external clients as RPA
• Developed applications in C# for various tasks and pushed onto a server
• Used selenium in the creation of a web scraper to scrape information off websites and used as data entry for websites
• Created an application in C# that watches multiple file locations and processes files placed in location based on business requirements
• Implemented a preliminary front end web application in ASP.NET that tracked automated job statuses to ease production support

Irving, TX

• Automated daily manual processes for internal and external clients as RPA
• Developed applications in C# for various tasks and pushed onto a server
• Used selenium in the creation of a web scraper to scrape information off websites and used as data entry for websites
• Created an application in C# that watches multiple file locations and processes files placed in location based on business requirements
• Implemented a preliminary front end web application in ASP.NET that tracked automated job statuses to ease production support

Irving, TX

• Automated data reports and databases in VBA/VBS that refresh data and email reports out at specific times
• Monitored and managed specific department inventory and workload
• Enhanced/developed existing and new reports to eliminate manual processes by implementing SQL queries
• Created a C# front end application using SQL tables to help users track data
• Used C# application to build a quality control process

Irving, TX

• Applied SQL for improving analysis and manual processes
• Automated/updated reports that maintained/tracked inventory and monthly goals
• Created databases to assist in tracking reported issues and priority inventory
• Analyzed root cause based on identified/reported issues for carrier applications and work with other teams to resolve issues

Irving, TX

• Identified and reported issues for carrier applications
• Applied quality control based on work load and business requirements
• Improved manual processes for more efficient and quality work for quicker turnaround time