William Nguyen Email and Phone Number

TD Technology, IT Support; Salt Lake City, UT & Portland, OR Jan. 2003 – Present• 20 years of PC repair hardware/software experience• 20 years of PC hardware, Windows (7, XP, NT/2000, 98, & 95), & peripherals.• 5 years of Macintosh systems knowledge.• 2 years of mobile phone repairs Apple I.O.S and Android (i.e. app update).• 20 years of resolving malware, network connectivity, disk cleanup and defrag. Answer customers’ questions and train them on passwords and avoiding malware.• 16 years experience of building PC.• Applications: MS Office (Word, Excel, Outlook, PowerPoint, & Publisher), WordPerfect

• Clean bus’s handrails, seat frames and driver’s area. Clean island and wash bay.• Fuel buses and add fluids as needed!

• Managed donations items.• Managed custodian needs. Supervised 10 employees

• Managed priority express mails/parcels delivered on time. Delivered mails to assigned route.

• Operate POS (Point of Sale); precisely and accurately handle money & transactions. Supervised and assigned work for 5 employees.• Items quality control with vendors. Back stocked or restocked products on the shelves.

• Wipe out hard drive, defrag hard disk, install/update device drivers and scan for virus then clean.• Removed computer password, install Windows, connect PC/laptop to access point/wireless router and diagnose computer problem(s) that may occur.

• Clean returned rental vehicles. Clean and detailed vehicles for gold members!

• Shop around the warehouse with what the customers ordered and scan the correct items.

• Items quality control and inspection.

• Changed books’ label. Entered books’ labels into computer database • Helped students find book(s), check in/out. Delivered fines to students for overdue book(s) • Processed work in the Circulation Desk, handled money, print, copy machine, etc.