William Obrien Email & Phone Number

United States

Somerville, Ma

Primary role is to oversee day to day operations of the PSC, including all HR related activities ensuring employee engagement is exemplary. PSC scope of responsibilities is inclusive of pre and post service registration related activities (new patient registration and updates) and financial clearance activities such as insurance verification, managed care referral processing and procurement. The PSC serves as the single point of contact for all patient inquires regarding pre-visit registration and referral activities for in scope outpatient services throughout all of Partners. The Director directly manages and oversees the Managed Care and Registration teams with manager and supervisory support respectively. As the operational leader, the Director will provide operational direction to the department and ensure appropriate communication channels with all the hospitals and physicians organizations; and manage escalated patient concerns. The Director will ensure key operational metrics for referral processing, registration completion, and customer service response times are in line with pre-established SLAs. Additionally, the director will proactively identify, communicate, and develop creative solutions to issues that could impact the ability of PSC to achieve targets. Consistent communication and transparency is paramount for leaders of the physicians’ organizations & physician practices as well as Revenue Cycle Operations (RCO).

Greater Boston Area

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Amherst, Nh

Provides leadership to ensure outstanding customer service and client satisfaction. Responsible for the overall level of service, and quality while ensuring financial performance objectives are met. Provides leadership, planning, direction, administrative support to ensure strategic goals and department level key performance indicators are achieved.

Results orientated healthcare business professional with 30 years’ experience in Revenue Cycle and performance improvement. Currently a Senior Consultant for Revenue Cycle Services at Culbert Healthcare Solutions, where focus is on revenue cycle and current challenges in health reform. Served in leadership positions in large academic medical centers in the northeast and the west coast. Has lead process improvement projects and business assessments in all areas of the revenue cycle, as well as developing business opportunities within the community and Interim Management. Proven abilities in cash acceleration, accounts receivable and denials management and resolving operational, financial, productivity and staffing issues. Understands the unique opportunities and challenges in the revenue cycle. Accustomed to building relationships with all levels of leadership and staff.

Results orientated healthcare business professional with 30 years’ experience in Revenue Cycle and performance improvement. Executive Consultant for Strategic Advisory Services at Beacon Partners, where focus is on revenue cycle and current challenges in health reform. Served in leadership positions in large academic medical centers in the northeast and the west coast. Has lead process improvement projects and business assessments in all areas of the revenue cycle, as well as developing business opportunities within the community and Interim Management. Proven abilities in cash acceleration, accounts receivable and denials management and resolving operational, financial, productivity and staffing issues. Understands the unique opportunities and challenges in the revenue cycle. Accustomed to building relationships with all levels of leadership and staff.

Ma

Interim Director of Patient Financial Services

Responsible for client delivery and revenue cycle subject matter expertise. Specific expertise in revenue cycle strategy and operations, cash acceleration, optimization of revenue cycle productivity, and process redesign.

Provide direction and strategic leadership for all revenue financial planning and analysis activities along with the revenue decision support data system and defense auditing activities. Accountable for development of revenue financial plans, ad hoc business plans, forecasts, and payer contracting negotiation analysis. Responsible for directing, the operations of Patient Financial Services, including billing, collections, customer service, cash services, payment variances, and denial management. Responsible for implementing best practice procedures, coaching staff, reinforcing best practices and prioritizing collection efforts, planning and strategy. Recommended process improvements to increase cash flow and improve the billing/collection process.

Responsible for directing the operations of Patient Accounting, including billing, collections, customer service, cash services, payment variances, and denial management. Responsible for implementing best practice procedures, coaching staff, reinforcing best practices and prioritizing collection efforts, planning and strategy. Recommended process improvements to increase cash flow and improve the billing/collection process. Also, responsible for coordination of business goals, resources, projects and systems evaluation. Coordinated re-organization of Patient Accounting Department to conform to industry best practices; which included implementation of denial management system. Increased cash collections above target since August 2009 and continued into 2010.

Selected Accomplishments:Provided leadership through a management transition period as Interim Director of Patient Accounts at a large multi-entity academic medical center. Responsible for implementing best practice procedures, coaching staff, reinforcing best practices and prioritizing collection efforts. Recommended process improvements to increase cash flow and improve the billing/collection processProject Director for revenue cycle assessment of a community hospital. Accomplished a full review of revenue cycle by identifying opportunities for improvement (denials, charge capture/coding, cash acceleration, cost report reimbursement and pricing). Project Director for an Accounts Receivable Outsourcing project for a large multi-state diagnostic corporation. Project scope included all billing activities from four systems and associated patient/payer follow up. The project also included process improvement activities, coordination of issue management, transition management and cash acceleration projects. The project included significant use of Deloitte off shore team.PMO Manager for implementation phase of an ERP Transformation initiative at a large multi-entity health system. Responsible for controlling procedures, coaching staff, reinforcing best practices and prioritizing tasks. Recommended process improvements to the various project teams. A key contributor in the area of program governance, resource management and decision making process.Revenue Cycle Manager for the implementation phase of an Accounts Receivable Redesign project at a multi-entity academic medical center. Responsible for controlling procedures, coaching staff, reinforcing best practices and prioritizing collection efforts. Recommended process improvements to increase cash flow and improve the billing/collection process. A key contributor in the area of AR management and cash collections

for a Revenue Cycle Improvements project at a multi-entity academic medical center. Accomplished a full review of revenue cycle by identifying opportunities for improvement (denials, charge capture/coding, cash acceleration, cost report reimbursement and pricing). Conducted client interviews and documented results identifying current processes and applicable areas for improvement.Editor of Northeast region Revenue Cycle newsletter which is published quarterly and highlights revenue cycle accomplishments, issues, new staff and a variety of other subjects.

for a duplicate medical record cleanup project at a multi-entity academic medical center. Assisted in IDX CareCast system pre-implementation planning at a multi-entity academic medical center. Performed a front-end assessment at a large multi-entity academic medical center. This assessment centered on patient access in conjunction with an IDX system upgrade project. Team Lead for the successful implementation of Siemens Patient Management and IDX Visit Management, SCHED and BAR at a large urban academic IDN medical center at multiple sites. Assisted with project management, including build/configuration decisions, team meetings, project work plan, issue management, integrated testing, go-live and transition planning. Project Manager for the successful and on-time implementation of SoftMed HIM applications ChartStat, ChartLinc, ChartFact, ChartLocator, ChartReserve, and Chart ID at a large urban academic IDN medical center.Managed assessment of current business state and future business needs for a large urban academic medical center Patient Accounting Department. Project Manager for the successful implementation of a new Charge Description Master (CDM) application at a multi-entity academic medical center. Provided leadership through a management transition period as Interim IT Applications Manager at a large multi-entity academic medical center. Responsible for coordinating business goals and IT direction, resources, projects, and IT related capital budgeting, systems evaluation and procurements. Performed human resource functions for staff, including hiring, orientation, training and evaluation of performance. Coordinated analysis of software functionality and ongoing IDX and Siemens clinical and financial applications.Interim Applications Manager for a mid size Midwestern community hospital. Coordinated analysis of software functionality and ongoing Siemens Allegra applications.

Reported to the Vice President of Financial Services and management of 22 FTE's and an annual operating budget of $2M in a 178-bed community hospital. Selected Accomplishments:Ensured the organization-wide compliance to JCAHO Management of Information standards.Project Manager for the installation of Siemens Patient Management patient registration system and conversion of organization wide financial applications (Payroll/Human Resources, Patient Accounting, Accounts Payable, General Financials and Materials Management) to Siemens Invision. Coordination of hospital HIS linkage to many free standing physician offices.Chairman of multi-disciplinary committees: Information Systems Committee, Finance Collaborative Committee, co-chair of HIS Committee and Information Systems Strategic Planning Committee.Coordinated an organization wide educational process/programs for office automation systems at local community college. Responsible for the development of organization wide disaster recovery procedures, including Confidentiality and security protocols. Established an organization wide information systems "HELP DESK". Coordination and installation of the Novell network.Coordinated and supervised the installation of the following Siemens Invision applications: Patient Management, Laboratory, Radiology, Order Entry, Clinical Observation and Results Reporting, Hospital Wide Resource Scheduling, Nurse Notes & Assessments, and I & O/Vital.

B.S, Accounting

Bachelor'S Degree, Accounting