William Old Email & Phone Number

Birkenhead, Gb

Birkenhead, England, United Kingdom

Cheshire, England, United Kingdom

• Manage 77 room property • Sales targets for F & B exceeded• Management of payroll costs• Working within budgets set for maintenance and operational costsUK/European-wide business and leisure hotel chain• Implement strategies to improve customer satisfaction scores• Oversee all hotel activities , supervising employees, and training staffof more than 25+employees.• Knowledge of health & safety regulations, food safety, licensing lawsand cash handling… Show more • Manage 77 room property • Sales targets for F & B exceeded• Management of payroll costs• Working within budgets set for maintenance and operational costsUK/European-wide business and leisure hotel chain• Implement strategies to improve customer satisfaction scores• Oversee all hotel activities , supervising employees, and training staffof more than 25+employees.• Knowledge of health & safety regulations, food safety, licensing lawsand cash handling. Achievements• Within 24 months and 2 separate hotels increased all key drivers& Health and Safety to achieve all company targets to 100%completion.• Increased staff retention• Improved customer scores by 10% on the previous years Show less

As a Resort Team Manager, my role is to lead, motivate, train andsupport a team of up to 30 staff inclusive of deputy managers and 3rdparty suppliers to deliver concept and franchise expectations (Service &financial). I have worked throughout Europe undertaking positions in thesummer sun programme, winter ski and snow sports whilst also