William Oquendo Email & Phone Number

Customer support role helping to onboard new talent to various projects or roles in the television and entertainment industry. Worked to resolve customer issues, update payment information and maintain a record of recurring issues. Worked with the Customer Success agents to identify talent pain points of the Casting Networks website and project data board..

I collaborated with various departments in the Mobile Applications and Web divisions to update and maintain media content and data for the shows and programs of NBC and then added shortly after, Telemundo. As a Server Administrator during the “Live Eliminations nights on NBC’s The Voice I maintained server integrity to avoid a system shutdown. I.

As a Technical Support Specialist for VEEZI ticketing POS System, Vista Entertainment’s POS system for small and privately owned movie theaters, I collaborated with the Sales and Software Development teams to resolve customer product issues and assist in the problem resolution by remotely diagnosing and then patching or correcting the software issue. I.