William Oquendo Email & Phone Number

Customer support role helping to onboard new talent to various projects or roles in the television and entertainment industry. Worked to resolve customer issues, update payment information and maintain a record of recurring issues. Worked with the Customer Success agents to identify talent pain points of the Casting Networks website and project data board. Answering and resolving a high number of calls and tickets using ZenDesk to work support tickets.

I collaborated with various departments in the Mobile Applications and Web divisions to update and maintain media content and data for the shows and programs of NBC and then added shortly after, Telemundo. As a Server Administrator during the “Live Eliminations nights on NBC’s The Voice I maintained server integrity to avoid a system shutdown. I communicated with viewers to facilitate questions and other various requests, or comments submitted by fans on various Daytime, Primetime and… Show more I collaborated with various departments in the Mobile Applications and Web divisions to update and maintain media content and data for the shows and programs of NBC and then added shortly after, Telemundo. As a Server Administrator during the “Live Eliminations nights on NBC’s The Voice I maintained server integrity to avoid a system shutdown. I communicated with viewers to facilitate questions and other various requests, or comments submitted by fans on various Daytime, Primetime and Late-Night TV news or talk shows for both networks. Show less

As a Technical Support Specialist for VEEZI ticketing POS System, Vista Entertainment’s POS system for small and privately owned movie theaters, I collaborated with the Sales and Software Development teams to resolve customer product issues and assist in the problem resolution by remotely diagnosing and then patching or correcting the software issue. I built and established lines of communications and relationships to ensure customer loyalty and provide Top Tier Customer Service. Performed… Show more As a Technical Support Specialist for VEEZI ticketing POS System, Vista Entertainment’s POS system for small and privately owned movie theaters, I collaborated with the Sales and Software Development teams to resolve customer product issues and assist in the problem resolution by remotely diagnosing and then patching or correcting the software issue. I built and established lines of communications and relationships to ensure customer loyalty and provide Top Tier Customer Service. Performed repairs and software updates and upgrades to the movie ticket and theater concession POS system. Trained theater staff and shareholders on the software or updates to the VEEZI System. Show less